Patient Services Coordinator II
4 weeks ago
The Division of Pulmonary and Critical Care Medicine at Massachusetts General Hospital is seeking a highly skilled Patient Services Coordinator II to provide administrative support to a high-volume ambulatory care setting. As the primary interface between patients and providers, this role requires exceptional communication skills, organizational abilities, and attention to detail.
Key Responsibilities- Provide administrative support to a high-volume ambulatory care setting, functioning as the primary interface between patients and providers.
- Answer and direct calls to the ambulatory clinic in a professional, accurate, and timely manner.
- Provide support and information to physician, fellow, and other clinical staff to problem-solve and manage complex administrative patient issues.
- Schedule, update, and reschedule clinical schedules, proactively working bump lists to reschedule patients in a timely and courteous manner.
- Communicate clearly and concisely with nursing and physician staff regarding clinical questions and concerns from patients.
- Monitor and proactively work EMR in basket messages pertaining to patient care.
- Perform daily cash drawer reconciliation, scheduling, and facilitating pre-authorization of diagnostic testing throughout various hospital departments.
- Confirm appointments with patients and perform revenue enhancement activities, including registration verification, co-payment collection, etc.
- Function as a resource for patients around managed care plans, insurance, and referral issues.
- Maintain confidentiality and privacy, consistent with HIPAA guidelines.
- Assist with training and orientation of new staff, where applicable.
- Perform all other related tasks that facilitate the flow of patients through the practice or enhance the quality of service to patients.
- High School graduation required.
- Minimum of 3 years secretarial experience or equivalent in a medical or healthcare-related setting.
- Exceptional verbal and written communication skills.
- Excellent organizational skills, flexibility to manage multiple tasks, prioritize effectively, and maintain accurate attention to details.
- Knowledge of computer skills necessary to learn/use appropriate modules of Epic, and electronic medical record modules, as required.
- Ability to work independently and within a team environment.
- Effective and respectful interpersonal communication skills.
- Demonstrated ability to work effectively and courteously with various groups of patients, staff, and providers.
- Demonstrated ability to problem-solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients.
- Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage.
- Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.
- Demonstrated understanding of Disaster protocols to include fire, safety, and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
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