Ambulatory Services Coordinator
3 weeks ago
Job Summary:
The Ambulatory Services Representative II is responsible for coordinating all functions and activities related to patient access, including front-end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing, and managed care. This role provides administrative support to the department, including word processing, spreadsheets, and presentation software to create and edit department documents and presentations.
Key Responsibilities:
- Coordinates patient access functions, including registration, insurance verification, and appointment scheduling.
- Provides front-end customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
- Verifies patient insurance coverage and coordinates billing and managed care functions.
- Enters charges and reconciles billing discrepancies.
- Provides administrative support to the department, including word processing, spreadsheets, and presentation software.
- Manages physician and departmental calendars, schedules administrative appointments, and answers departmental calls.
Requirements:
- High School diploma or equivalent, plus 3+ years of relevant experience.
- Bachelor's degree or Associate's degree plus 1 year of relevant experience.
- Experience with medical billing or similar setting preferred.
Skills:
- Excellent English communication skills (oral and written) and interpersonal skills.
- Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues.
- Ability to maintain strict confidentiality of all personal/health sensitive information.
- Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint).
Equal Opportunity Employer/Disabled/Veterans
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