Hospitality Operations Manager

3 weeks ago


New York, New York, United States Revolution Hospitality Full time

Revolution Hospitality seeks a dedicated and service-oriented individual for the role of Concession Stand Lead.

As a key member of our team, you will be responsible for overseeing day-to-day operations at our concession stands. This includes supervising cashiers and cooks, delegating tasks, and ensuring exceptional customer service.

The ideal candidate will possess excellent communication skills, strong organizational abilities, and experience in a management role. Additionally, knowledge of health and safety regulations is highly desirable.

Key Responsibilities:

  • Supervise and coordinate stand workers, delegate tasks, and provide follow-up support
  • Oversee stand set-up and closing procedures, including cleaning equipment and organizing stock
  • Ensure customer satisfaction while performing duties, resolve issues promptly, and maintain quality standards
  • Train and coach employees, maintaining a working knowledge of all positions and equipment
  • Maintain a clean and organized work environment, adhering to company standards

Requirements:

  • Minimum 18 years of age
  • Excellent customer service skills
  • Strong organizational and time management abilities
  • Ability to work independently in a fast-paced environment
  • Previous experience in a management role, preferably in food and beverage services

Estimated Salary: $35,000 - $45,000 per annum, based on location and experience. We offer a competitive salary package, including discounted meals, free game tickets, and opportunities for bonuses and prizes.

At Revolution Hospitality, we are committed to providing an inclusive and supportive work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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