Hospitality Operations Manager

1 week ago

New York, New York, United States COQODAQ Full time
Job Description

We are seeking an exceptional Hospitality Operations Manager to join our team at COQODAQ, a pioneering fried chicken concept from Michelin-starred COTE Korean Steakhouse. As a key member of our management team, you will be responsible for delivering unparalleled customer experiences and ensuring the seamless execution of our high standards of hospitality.

About COQODAQ

  • COQODAQ is part of Gracious Hospitality Management, a renowned hospitality company that conceptualizes Michelin-starred and James Beard-nominated restaurants.
  • We focus on passion and profitability, prioritizing exceptional hospitality and service to our customers.

Key Responsibilities:

Hospitality
  • Promote the core values and culture of COQODAQ, embodying excellence in food, beverage, and service.
  • Collaborate with the General Manager and Director of Hospitality to uphold quality customer experiences.
  • Lead service as a section manager, actively engaging in all steps of service, including initial greetings, menu presentation, order taking, beverage service, food presentation, check handling, and farewells.
Operations
  • Oversee daily restaurant administration, including payroll, opening/closing procedures, service floor plans, and daily walkthroughs.
  • Manage hourly employees, providing clear direction and consistent feedback.
  • Create systems of accountability and conduct regular coaching sessions.
  • Perform back-office POS functions, including employee profiles and menu creation.
  • Plan, execute, and communicate promotions and company information effectively.
Staff Management
  • Hire, train, supervise, manage, coach, counsel, and evaluate service department staff, including Servers and Server Assistants.
  • Act as a role model for outstanding service, continually elevating service standards and embodying hospitality in daily actions.
  • Maintain positive working relationships with vendors and customers.

Requirements:

  • Degree in Hospitality, Culinary Management, or similar field (preferred).
  • Excellent organizational skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and maintain professionalism.
  • Knowledge of workplace safety procedures and local Department of Health standards.
  • Food Handler's Certification or ability to obtain within 6 months.

Compensation: The estimated salary range for this position is $90,000-$100,000 USD per annum, depending on experience and qualifications.

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