Hotel Operations Manager

6 hours ago


Bloomfield Hills, Michigan, United States Great Lakes Hospitality Group Full time

Job Title: Hotel Operations Manager

Job Description

At Great Lakes Hospitality Group, we are seeking a highly skilled Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will have a proven track record of success in managing hotel operations, with a focus on delivering exceptional guest experiences and maximizing profits.

Key Responsibilities:

  1. Develop and implement short-term and long-term financial and operational plans to support the hotel's overall objectives.
  2. Monitor and analyze guest satisfaction systems and monthly financial reports to identify areas for improvement.
  3. Maintain high standards of product and service quality by conducting regular evaluations and addressing guest complaints.
  4. Implement and maintain local and national sales and marketing programs to drive revenue growth.
  5. Establish and maintain a proactive human resource function to ensure employee motivation, training, and development.
  6. Develop and implement preventative maintenance programs to protect the hotel's physical assets.
  7. Maintain a secure environment for employees and guests by implementing effective security measures.
  8. Develop and maintain effective communication systems to ensure seamless cross-departmental collaboration.
  9. Identify opportunities for process improvements and implement changes to drive operational excellence.
  10. Manage the hotel in compliance with established company policies and procedures, as well as local, state, and federal laws and regulations.

Requirements:

  • Minimum 2 years of experience as an Assistant General Manager or in a similar role.
  • 3 years of hotel operations experience in a supervisory capacity.
  • 2 years of experience in direct sales or retail trade, or an equivalent combination of education and experience.
  • Possess a valid driver's license and be able to drive to customer appointments.


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