Hotel Operations Manager
6 hours ago
Job Title: Hotel Operations Manager
Job DescriptionAt Great Lakes Hospitality Group, we are seeking a highly skilled Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will have a proven track record of success in managing hotel operations, with a focus on delivering exceptional guest experiences and maximizing profits.
Key Responsibilities:
- Develop and implement short-term and long-term financial and operational plans to support the hotel's overall objectives.
- Monitor and analyze guest satisfaction systems and monthly financial reports to identify areas for improvement.
- Maintain high standards of product and service quality by conducting regular evaluations and addressing guest complaints.
- Implement and maintain local and national sales and marketing programs to drive revenue growth.
- Establish and maintain a proactive human resource function to ensure employee motivation, training, and development.
- Develop and implement preventative maintenance programs to protect the hotel's physical assets.
- Maintain a secure environment for employees and guests by implementing effective security measures.
- Develop and maintain effective communication systems to ensure seamless cross-departmental collaboration.
- Identify opportunities for process improvements and implement changes to drive operational excellence.
- Manage the hotel in compliance with established company policies and procedures, as well as local, state, and federal laws and regulations.
Requirements:
- Minimum 2 years of experience as an Assistant General Manager or in a similar role.
- 3 years of hotel operations experience in a supervisory capacity.
- 2 years of experience in direct sales or retail trade, or an equivalent combination of education and experience.
- Possess a valid driver's license and be able to drive to customer appointments.
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