Certification Renewal Specialist

4 weeks ago


Baltimore, Maryland, United States Residential One LLC Full time
Job Title - Certification Renewal Specialist

Responsibilities:

  • Engage with prospects and qualify them by covering all necessary criteria
  • Record all interactions and visits with prospects and residents
  • Update the availability report and process applications in a timely manner
  • Ensure that apartments are ready for move-in and meet the company's standards
  • Monitor renewals and assess the effectiveness of marketing efforts

Administrative Functions:

  • Accept rental payments and provide receipts to residents
  • Post funds to resident accounts in a secure and efficient manner
  • Maintain accurate and up-to-date resident files
  • Distribute company-issued notices and communications

Resident Retention and Satisfaction:

  • Respond to resident requests, concerns, and comments in a professional and timely manner
  • Ensure that maintenance repairs are handled efficiently and to the resident's satisfaction
  • Contribute to maintaining a clean and attractive community environment
  • Assist in planning and executing resident events and activities

Neighborhood Marketing and Outreach:

  • Participate in outreach marketing activities to promote the community
  • Assist in placing marketing materials and banners in the community
  • Conduct market surveys and research to stay competitive

Qualifications and Requirements:

  • Minimum 3 years of experience in apartment management
  • Knowledge of LIHTC (Low-Income Housing Tax Credit) programs and regulations
  • High energy, assertive, and creative individual with a professional attitude and appearance
  • Above-average computer skills and proficiency in software applications
  • Excellent written and verbal communication skills
  • Ability to lead a team efficiently and effectively
  • Commitment to providing exceptional customer service
About ResidentialONE LLC:

ResidentialONE LLC is a premier property management company dedicated to providing the best apartment living experience for residents. We offer award-winning management services and customized real estate solutions. Our company values expertise, experience, and a commitment to high-quality service for residents, clients, and team members.



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