Law Firm Intake Coordinator

24 hours ago


Miami, United States Miami Family Law Group Full time
Job Title: Law Firm Intake Specialist

We are seeking a highly skilled and compassionate Law Firm Intake Specialist to join our team at Miami Family Law Group. As a key member of our team, you will be responsible for providing exceptional client service, managing client intake, and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Manage incoming client calls, surveys, and follow-up communications to determine the right fit with our practice
  • Collect payments for appointments and manage client onboarding
  • Run weekly and monthly reports to track leads, consultations, and retained clients
  • Supervise data entry and paperwork collection to ensure efficient case management
  • Help foster prospective client streams through awareness and law firm partnerships initiatives
  • Set appointments for potential clients and maintain organized schedules
  • Conduct various tasks around the office to ensure smooth processes
  • Evaluate prospective client inquiries and phone calls to analyze case fit and provide exceptional client service
Requirements:
  • Bilingual (English/Spanish) a plus
  • Previous legal experience a plus
  • Excellent verbal and written communication skills required
  • High school diploma or equivalent required; Bachelor's degree preferred
  • Skilled with Microsoft Office, especially Microsoft Excel
  • Familiarity with case management and CRM systems a bonus
  • Strong computer and data entry skills
  • Customer service or sales experience a plus


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