Volvo Automotive Service Advisor

1 day ago

Friendswood, Texas, United States Volvo Cars Clear Lake Full time
Job Title: Volvo Automotive Service Advisor

We are seeking a knowledgeable and customer-focused Service Advisor to join our service team at Volvo Cars Clear Lake. As a Service Advisor, you will play a crucial role in assisting customers with their vehicle service needs, providing expert advice and guidance, and ensuring a positive service experience from start to finish.

Key Responsibilities:
  • Greet customers warmly and professionally, listening attentively to their vehicle concerns and service needs.
  • Conduct thorough vehicle inspections, providing clear and accurate explanations of recommended services and repair options to customers.
  • Estimate service costs, including parts and labor, and provide customers with detailed written estimates for approval before work begins.
  • Coordinate service appointments and schedules, ensuring that customers' vehicles are serviced in a timely manner and that appointments are scheduled efficiently to maximize technician productivity.
  • Communicate regularly with customers throughout the service process, providing updates on the status of their vehicles, notifying them of any additional repairs or services needed, and obtaining approval for any changes to the original service plan.
  • Coordinate with service technicians and parts department staff to ensure that all necessary parts and materials are available for scheduled service appointments, and that repairs are completed accurately and efficiently.
  • Assist with vehicle pick-up and delivery arrangements for customers, including arranging transportation or loaner vehicles as needed.
  • Maintain accurate and detailed records of customer interactions, service orders, and vehicle history in the dealership's CRM system.
  • Follow dealership policies and procedures, including safety protocols and warranty guidelines, in all aspects of service advisor duties.
Requirements:
  • High school diploma or equivalent required; additional education or training in automotive technology or customer service preferred.
  • Previous 2 years experience as a service advisor or in a related role, preferably in an automotive dealership or service center. Luxury OEM experience is a plus.
  • Proven CSI and sales history.
  • Strong knowledge of automotive systems and components.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and effectively explain technical information in a clear and understandable manner.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in using computerized systems and software, including CRM software and Microsoft Office suite.
  • Valid driver's license with a clean driving record.
  • Ability to work independently.
  • High Energy.
  • Get It Done Attitude.
  • Outstanding character and work ethic.
  • ADP/CDK Knowledge Preferred.
  • A professional, well-groomed appearance.
  • Ability to pass a background check and drug screen.
What We Offer:
  • Comprehensive benefits package including employer-paid life insurance, annual employer-paid flu vaccination, employer matching 401k contributions, employer-paid short-term and long-term disability insurance, reimbursement for jury duty pay difference, paid vacation time, paid sick leave, paid bereavement leave, online access to payroll and benefits data, toll-free payroll and benefits number, access to LifeCare and Health Advocate.
  • Voluntary benefits including dental insurance, medical insurance, health savings account contribution option, vision plan, legal shield coverage, and Christmas fund with company match.
  • Additional perks including employee vehicle purchase program, discounts on parts and service, gym facilities on site, semi-monthly pay periods, paid holidays, employer-paid lunches every Saturday, and employer-paid lunches/dinners on special occasions.

We value our team members as our most valuable resource, recognizing the significant contribution you make to the dealership's success every day. Thank you for considering joining our team.

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