Customer Service Representative

3 days ago

Vista, California, United States Kingspan Full time
Customer Service Representative

Solatube (A Kingspan Company) is a leading innovator in the industry, recognized for its ability to transform interior spaces with daylight. As a Customer Service Representative, you will play a crucial role in providing administrative and clerical support to various internal departments, coordinating events, and presenting a favorable company image to customers. This is a stepping-stone position with advancement opportunities into Solatube's call center and other internal departments.

Responsibilities:
  • Prepare the lobby for visitors each morning, including unlocking the front door and other opening procedures.
  • Answer incoming telephone calls, determine the purpose of callers, and forward calls to appropriate personnel or department.
  • Deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
  • Answer questions about the organization and provide callers with information.
  • Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
  • Liaise between walk-in customers and showroom inside sales representatives.
  • Monitor visitor access and issue passes when required.
  • Lock and unlock front and side doors.
  • Coordinate office space for leadership gatherings, customer events, and new employee workspaces.
  • Support Premier Dealer and Commercial Universities, general trainings, and coordinate room set-ups, food deliveries, supplies, and general cleanup.
  • Responsible for ordering and purchasing restocking supplies for employee cafes, conference rooms, and facilities.
  • Responsible for coordinating employee events, celebrations, and annual holiday parties, quarterly employee cookouts, etc.
  • Order and distribute business/office supplies for the facility.
  • Answer overflow phone calls and forward to the correct point of contact.
  • Distribute incoming leads in Salesforce to the correct business partner.
  • Handle returned merchandise (RMA's) for Solatube International.
  • Administratively support internal departments with overflow work/projects.
  • Communicate effectively with peers, supervisors, management, callers, and visitors.
Qualifications:
  • High school diploma or equivalent.
  • Prior customer service experience preferred.
  • Good communication and organizational skills required.
  • Courteous and professional.
  • Ability to multitask and have strong attention to detail.
  • Computer competency.

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