Senior Retail Operations Leader

2 weeks ago


Lahaina, Hawaii, United States Hilton Grand Vacations Full time

Position Title: Lead Retail Associate

Job ID: FOO000882

Area of Expertise: Resort Operations

Category: Food & Beverage

Shift: Variable

Location: Lahaina, HI

Property: DRI Kaanapali Beach Club

Job Overview:

New Hire Bonus up to $1000

As a Lead Retail Associate, your primary responsibility will be to support the Supervisor and Manager in the daily operations of the retail environment. This includes selling, restocking products, and ensuring the store remains clean and organized.

Your duties will include:

  • Opening and closing the store according to designated hours and adhering to daily instructions for special deliveries.
  • Assisting guests with inquiries regarding product location, pricing, usage, and care.
  • Maintaining up-to-date knowledge of merchandise, current promotions, and company policies regarding transactions and security.
  • Accurately checking in merchandise, logging received items, and noting any discrepancies in quantity or cost.
  • Pricing, restocking, and rotating merchandise while ensuring items are displayed attractively.
  • Conducting monthly physical inventory counts and maintaining sales records.
  • Handling guest phone inquiries and processing special orders.
  • Managing cash and daily financial reconciliations at the end of each shift.
  • Assisting management with merchandise orders, returns, and inventory control.
  • Training team members on quality assurance standards.

Team Member Experience:

At Hilton Grand Vacations, our Team Members are at the heart of our success. We offer a comprehensive benefits package for full-time employees, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and exceptional travel benefits.

Qualifications:

To excel in this role, candidates should possess the following qualifications:

  • High School Diploma or equivalent.
  • A minimum of one year of experience in retail or cash handling.
  • Valid Alcohol Awareness Training Certification.
  • Must be of legal age to serve alcohol and tobacco products.
  • Strong interpersonal skills in English for effective communication.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Excellent analytical and problem-solving abilities.

We are committed to diversity and equal opportunity in our hiring practices. We provide reasonable accommodations for individuals with disabilities during the application process and throughout employment.

Benefits:

At Hilton Grand Vacations, we prioritize the well-being of our Team Members by promoting the importance of time off for relaxation and rejuvenation. We believe that investing in wellness and encouraging time away from work fosters personal growth and happiness. Additionally, we offer exclusive discounts at our resorts, allowing Team Members to enjoy memorable vacations.



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