Leasing Professional

2 weeks ago


Portsmouth Virginia, United States Gates, Hudson & Associates Full time
Leasing Consultant Opportunity

Gates Hudson & Associates is seeking a skilled Leasing Consultant to join our residential property management team. As a key member of our team, you will be responsible for providing exceptional customer service, leasing apartments, and ensuring a positive resident experience.

Key Responsibilities:
  • Welcome and tour prospects, qualifying them and determining their needs and wants.
  • Present our community and specific apartments/condominiums, highlighting features and benefits.
  • Proactively manage leads, document tours, and complete leasing paperwork.
  • Ensure all common areas, outdoor recreational facilities, and amenities are well-maintained.
  • Walk rent-ready units and check on the status of vacant units to ensure a suitable number of available apartments.
  • Maintain awareness of local market conditions and trends, contributing ideas to improve resident satisfaction and marketing efforts.
  • Answer incoming phone calls and handle resident inquiries and concerns in a timely and professional manner.
  • Address resident concerns and requests, promoting good will among prospects, residents, coworkers, and contractors.
  • Ensure all maintenance repairs are handled satisfactorily, contacting residents with completed Service Requests on a weekly basis.
  • Review notices to vacate to determine the cause of the move-out and make every attempt to save a potential move-out.
  • Conduct periodic inspections with residents upon move-in/move-out.
  • Assist in planning resident functions and attend functions as directed by the Property Manager.
  • Consistently implement community policies and maintain a professional, yet friendly, atmosphere in the leasing offices and other areas.
Requirements:
  • High school degree or equivalent certification required.
  • At least two years of leasing experience preferred.
  • Previous customer service experience, leasing and/or sales experience preferred.
  • Excellent written and verbal communication skills.
  • Ability to quickly develop rapport with prospective residents.
  • Motivated self-starter with the ability to work well in a team setting and set goals.

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