Front Desk Operations Specialist

5 days ago


Kansas City, Missouri, United States TPG Hotels Resorts and Marinas Full time
A Night Auditor Career Opportunity

Are you a detail-oriented individual looking for a challenging and rewarding career opportunity? TPG Hotels, Resorts & Marina is seeking a highly skilled Night Auditor to join our team. This role offers a competitive salary of $45,000 - $60,000 per year, depending on experience, and provides an opportunity to develop your skills in financial and administrative operations.

About the Job

The Night Auditor is a key member of our front office operations team, responsible for overseeing the financial and administrative activities during the night shift. This role requires excellent organizational skills, attention to detail, and a passion for delivering exceptional guest service. You will work closely with our front desk team to ensure seamless check-in and check-out processes, manage reservations and room assignments, and maintain accurate records of financial transactions and guest interactions.

Responsibilities
  1. Front Office Operations:
    • Process check-ins and check-outs for guests arriving and departing during the night hours.
    • Manage reservations and room assignments, ensuring accurate information and availability.
    • Handle phone calls, take messages, and provide information to guests as needed.
    • Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
  2. Nightly Reports and Reconciliation:
    • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
    • Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
    • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
  3. Financial Operations:
    • Post charges, payments, and adjustments to guest accounts accurately.
    • Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
  4. Customer Service:
    • Provide a welcoming and hospitable atmosphere to our guests at all times.
    • Address guest inquiries, concerns, and requests during the night shift, maintaining high levels of customer satisfaction.


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