Warehouse Operations Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled Warehouse Supervisor to oversee the daily operations of our distribution center in Hickory, NC. The successful candidate will be responsible for managing a team of 15 associates, ensuring safety and productivity, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Negotiate rates with common carrier representatives
- Run site with safety and efficiency as priorities
- Write and balance daily bank deposits
- Creation of daily work logs and transmission of same to corporate
- Audit of daily labor and billing reports
- Ensure customer needs are met on a daily basis
- Document and resolve any customer service or associate issues daily
- Ensure all associates follow Capstone policies and work rules
- Hold weekly safety meetings and ensure associate participation
- Assist in managing Site and Departmental budget
- Scheduling associate shifts based on customer requirements
- Interview, hire, and train new associates
- Supervise timely and accurate data entry for all services performed
- Complete daily closeout, including cash balancing, data upload, and payroll record administration according to Capstone policies and standard operating procedures
Requirements:
- 2 years of supervisory / leadership experience in an industrial setting
- Proven experience in providing high levels of customer service to internal and external customers
- Ability to train, coach, and mentor warehouse associates
- Excellent interpersonal and communication skills (written and verbal)
- Strong organization and prioritizing skills
- Ability to simultaneously perform multiple tasks
- Ability to solve problems and make effective decisions in a fast-paced environment
- Ability to manage budgets; read and interpret P&L statements; and prepare related management reports
- Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint
Physical Requirements:
- Ability to stand for long period of times
- Ability to safely operate material handling equipment as needed
- Ability to work in warehouse environment on concrete flooring and in varying temperatures
- Ability to lift up to 75 lbs
Why Work with Us:
- Competitive Salary
- Quarterly incentive based on operational performance
- Benefits -- after 60 days of employment
- Career growth-our company looks to promote from within first
- Paid Training, Safety Incentives
- Our team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities
About the Company:
Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
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