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Guest Experience Ambassador

2 months ago

Kissimmee, Florida, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at Gaylord Palms Resort & Convention Center. As a key member of our Front Office Department, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner.
  • Complete reports and share knowledge of the local area to enhance the guest experience.
  • Collaborate with colleagues to ensure a smooth and efficient guest experience.
  • Adhere to company policies and procedures, maintaining confidentiality and protecting company assets.
  • Uphold quality standards and ensure uniform, personal appearance, and communications are professional.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience necessary.
  • No license or certification required.
About Us

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing opportunities for growth and development, and we are proud to offer a range of benefits and perks to our employees.

At Gaylord Hotels, we are dedicated to delivering exceptional experiences for our guests and our employees. We are a portfolio of brands with Marriott International, and we offer a range of career opportunities and benefits to our employees.