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Business Claims Associate

2 months ago


Tampa, Florida, United States Avalon Administrative Services, LLC dba Avalon Healthcare Solutions Full time
About Avalon Healthcare Solutions

Avalon Healthcare Solutions is a leading provider of lab insights and benefit management solutions. Our company is headquartered in Tampa, Florida, and we are committed to delivering high-quality services to our clients.

Job Summary

We are seeking a highly skilled Business Claims Associate to join our Claims Operations Department. The successful candidate will be responsible for submitting weekly Provider Reconsideration faxes to multiple health plans, providing follow-ups when necessary, and uploading faxed confirmations and health plan determination letters to in-process tickets.

Key Responsibilities
  • Submit Provider Reconsideration tickets to multiple health plans
  • Evaluate disputed claims in the Reconsideration process and share findings with Senior staff to determine scope
  • Upload Health plan determination letters to appropriate Reconsideration tickets
  • Track Provider issues and monitor trends to support their resolution
  • Update and respond to provider ticket requests within established turnaround times
  • Provide excellent customer service to providers
  • Collaborate with other departments to support provider needs
  • Perform outbound calls to Health Plans to investigate aging reconsideration submissions and claims payment details
  • Maintenance of various logs
  • Excellent written and verbal communication skills
  • Research and resolve provider inquiries
  • Perform other duties as assigned
Requirements
  • Associate Degree preferred but not required
  • Experience working in the healthcare industry is preferred but not required
  • Experience with Provider credentialing is preferred but not required
  • Good customer service and communication skills
  • Attentive to details and organized
  • Intermediate knowledge of Microsoft Office Suite products
  • Excellent interpersonal skills
  • Willingness to learn new skills
  • Experience with using eFax and performing outbound phone calls to clients
About the Company

Avalon Healthcare Solutions is a high-growth company that offers a dynamic and challenging work environment. We are committed to delivering exceptional services to our clients and are seeking talented individuals to join our team.