Claims Manager

20 hours ago


Tampa, Florida, United States Truist Full time
Job Summary

We are seeking a highly skilled Claims Manager to join our team at Truist Financial Corporation. The successful candidate will be responsible for managing the workflow of the claim teams, resolving complex coverage and claim issues, and identifying new business opportunities.

Key Responsibilities
  • Coach experienced claim team members to identify client needs and develop strategies for dealing with claims and service requests.
  • Manage the workflow of the claim teams, including claim representatives, claims consultants, and claims account executives.
  • Resolve unique or high-priority coverage and claim issues involving producers, clients, or company personnel.
  • Assist the Regional Claims Leader with specific projects and tasks.
  • Identify and develop new business opportunities, enhance McGriff's relations with key customers, and assist the sales team in presentations.
  • Develop and/or contribute to the preparation of and/or response to service requests, RFPs, and client service proposals.
  • Assist in the direction of carrier-provided claim adjusting services.
  • Meet quality, quantity, and timeliness standards in a highly self-managed team environment.
  • Perform projects, provide on-site or other forms of claim consulting to assist clients in accordance with service agreements.
  • Document claim case studies and consultative interactions with clients.
  • Train and develop staff, perform administrative tasks associated with managing an experienced corporate team of claim professionals.
Qualifications
  • Bachelor's degree.
  • At least 10 years of experience in commercial property and casualty claims management.
  • Insurance Adjuster's License, where required.
  • Prior brokerage experience.
  • Familiarity with case laws and claim resolution practices that affect various industries.
  • Ability to communicate verbally and in writing with others to explain complex issues.
  • Ability to understand insurance policies, contracts, and written and verbal communication in English.
  • Experience making professional presentations and writing technical reports.
  • Continuing Education and professional associations to stay abreast of insurance claims matters.
  • Ability to carry out complex tasks with many concrete and abstract variables.
Preferred Qualifications
  • Associate in Risk Management (ARM) or Associate in Claims (AIC) designation.
  • Multi-line claim experience.
  • Knowledge of insurance underwriting, loss control, and claims processes.
Benefits

Eligible employees of Truist Financial Corporation receive a comprehensive benefits package, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates also receive no less than 10 days of vacation and 10 sick days during their first year of employment, along with paid holidays.



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