Account Manager, Mid Market

1 week ago

San Francisco, California, United States Navan Full time
Job Title: Account Manager, Mid Market

As a key member of our team, you will be responsible for driving revenue growth by ensuring our Mid Market clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will build deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they're onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan.

Key Responsibilities:
  • Manage all post-sales activity for Mid Market customers through strong relationship-building, product knowledge, planning, and execution.
  • Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
  • Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan.
  • Meet or exceed revenue goals.
  • Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
  • Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
  • Collaborate cross functionally with team members to uncover and deliver against client needs.
  • Deeply understand Navan's product offerings and competitive positioning.
  • Travel to customer sites as appropriate.
  • Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
  • Own client renewals, and upsells/cross-sells of adjacent products.
Requirements:
  • 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company.
  • Demonstrable track record of high performance and success.
  • Strong communication and presentation skills.
  • Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
  • Data driven mindset with attention to detail.
  • High energy, go-getter with fresh ideas who takes the initiative to get things done.
  • Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
  • Bachelor's degree preferred or similar work experience.

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