Current jobs related to Head of Global Customer Support Team Lead - San Mateo, California - Verkada

  • Global Head of Customer Success

    3 weeks ago

    San Mateo, California, United States Sendbird Full time

    bJob Description/bbrbrWe are seeking a highly skilled and experienced professional to lead our Customer Success team as the Global Head of Customer Success. This role will be responsible for developing and implementing strategies to drive customer success and growth, while ensuring alignment with company goals and objectives.brbrbKey...

  • Global Head of Customer Success

    4 weeks ago

    San Mateo, California, United States SendBird Full time

    Job DescriptionWe are seeking a highly skilled and experienced Global Head of Customer Success to lead our customer success team. As a key member of our leadership team, you will be responsible for developing and implementing customer success strategies that drive revenue growth and customer satisfaction.Key ResponsibilitiesDevelop and implement customer...

  • Global Head of Customer Success

    3 weeks ago

    San Mateo, California, United States SendBird Full time

    We are seeking a highly skilled and experienced leader to drive customer success across the globe. As the Global Head of Customer Success, you will be responsible for developing and implementing strategies to align the Customer Success organization with company goals and objectives.Key Responsibilities:Customer Success Strategy: Develop and implement...

  • Independent Team Leader

    3 weeks ago

    San Mateo, California, United States PlayStation Global Full time

    Role OverviewAs a key member of the PlayStation Global team, the Independent Team Leader will be responsible for leading and mentoring a team of Account Managers in North America. This role will involve setting the culture and rhythm of business for the organization, ensuring that all team members are engaged and that accurate management practices exist to...

  • Global Head of Renewals

    3 weeks ago

    San Francisco, California, United States Atlassian Full time

    About the RoleWe are seeking an experienced leader to join our team as Global Head of Renewals. This is a high-visibility, high-accountability role that is central to Atlassian's transition from a product-led-growth company to a company led by a world-class go-to-market capability.The successful candidate will have a proven track record of driving revenue...

  • Director of Global Brand Partnerships

    3 weeks ago

    San Mateo, California, United States PlayStation Global Full time

    Director, Brand PartnershipsPlayStation Global is seeking a highly skilled Director, Brand Partnerships to develop and implement the global brand partnership strategy for the PlayStation brand. This role will involve seeking out and evaluating new partnership opportunities, as well as supporting current partner relationships.Key Responsibilities:Develop and...

  • Global Head of Solutions Engineering

    3 weeks ago

    San Francisco, California, United States Marlee Full time

    About the CompanyMarlee is a pioneering talent pool that accelerates careers by unlocking long-term potential. Our innovative approach identifies key strengths, guides career direction, and develops essential soft skills. We connect individuals with roles in teams and organizations where they can thrive.About the RoleAs the Global Head of Solutions...

  • Global Brand Partnerships Director

    3 weeks ago

    San Mateo, California, United States PlayStation Global Full time

    Director, Community ManagementAbout the RoleWe are seeking a highly skilled and experienced Director, Community Management to join our team at PlayStation Global. As a key member of our community management team, you will be responsible for developing, managing, and implementing the global brand partnership strategy for the PlayStation brand.Key...

  • Global Head of Solutions Engineering

    4 weeks ago

    San Francisco, California, United States airwallex Full time

    About AirwallexAirwallex is a leading unified payments and financial platform for global businesses. Our innovative platform empowers over 100,000 companies worldwide to manage their financial operations, including business accounts, payments, spend management, and treasury, at a global scale.With a strong presence in over 20 offices across the globe,...

  • Head of Global Rewards

    4 weeks ago

    San Francisco, California, United States Canva Full time

    About the RoleWe are seeking a highly experienced and innovative Head of Global Rewards to join our team at Canva. As a key member of our leadership team, you will be responsible for shaping our global rewards strategy, leading and growing a high-performing team, and innovating compensation and benefits programs that reflect the diversity of our global...

  • Head of Global Rewards Strategy

    4 weeks ago

    San Francisco, California, United States AirTree Ventures Pty Full time

    Head of Global Rewards StrategyWe are seeking an experienced Head of Global Rewards Strategy to join our team at AirTree Ventures Pty. As a key member of our organization, you will be responsible for shaping our global rewards strategy, ensuring it aligns with our mission and business goals while keeping our team excited and motivated.Key...

  • Global Head of Sales Strategy and Operations

    3 weeks ago

    San Francisco, California, United States Udemy Full time

    About UsAt Udemy, we're on a mission to revolutionize learning. Our intelligent skills platform and global community of instructors have helped over 70 million learners and 16,000 organizations achieve their goals. We're seeking a highly motivated and experienced Global Head of Sales Strategy and Operations to join our team.About the RoleThis hybrid position...

  • Executive Assistant

    3 weeks ago

    San Mateo, California, United States PlayStation Global Full time

    Job DescriptionAt PlayStation Global, we are seeking a highly skilled and experienced Bilingual Executive Assistant to provide exceptional support to our executive team. This is a unique opportunity to join a dynamic and innovative company that is shaping the future of interactive entertainment.Key ResponsibilitiesManage and maintain complex executive...

  • Head of Legal, Global Payments Specialist

    4 weeks ago

    San Jose, California, United States TikTok Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Legal, Global Payments to join our team at TikTok. As a key member of our Global Legal team, you will provide critical support for all our innovative initiatives, state-of-the-art products, and integrated platforms servicing our global video market.As the lead attorney for payment matters...

  • Head of Global Rewards Strategy

    3 weeks ago

    San Francisco, California, United States AirTree Ventures Pty Full time

    About the RoleWe are seeking a highly experienced Total Rewards Leader to join our team at AirTree Ventures Pty. As Head of Global Rewards Strategy, you will be responsible for shaping our company's global rewards strategy, ensuring it aligns with our mission and business goals.Key ResponsibilitiesOwn the vision and execution of our reward programs, ensuring...

  • Head of Legal, Global Payments Specialist

    4 weeks ago

    San Jose, California, United States TikTok Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Legal, Global Payments to join our team at TikTok. As a key member of our Global Legal team, you will provide critical support for our innovative payment initiatives and ensure compliance with regulatory requirements.ResponsibilitiesLead the development and implementation of...

  • Global Head of Renewals Strategy

    5 hours ago

    San Francisco, California, United States Atlassian Full time

    Overview:We're looking for an experienced executive to join our leadership team as Head of Renewals at Atlassian.In this role, you'll be responsible for transforming the Renewals function to align with our refreshed go-to-market strategy and building a customer transaction journey that delivers value to every Atlassian customer.With a retention target of...

  • Senior Director, Global Commercial Operations

    3 weeks ago

    San Mateo, California, United States BeiGene Full time

    Job SummaryWe are seeking a highly skilled Associate Director to lead our Program Management Office (PMO) for our global commercial team in the oncology sector. The ideal candidate will have a strong background in program management, ensuring the successful execution of projects aligned with the company's objectives.The Associate Director will support other...

  • Head of Sales Compensation

    3 weeks ago

    San Mateo, California, United States Freshworks Full time

    Job DescriptionWe are seeking a highly experienced and strategic Head of Sales Compensation to lead and optimize our sales compensation strategies and operations. The ideal candidate will possess deep expertise in sales compensation design, implementation, and analysis. As the Head of Sales Compensation, you will work closely with executive leadership and...

  • Automotive Repair Team Lead

    4 weeks ago

    San Mateo, California, United States Stress Free Auto Care Full time

    Job SummaryStress Free Auto Care is seeking a highly skilled and experienced Automotive Repair Team Lead to join our team. As a key member of our management team, you will be responsible for supervising and guiding a team of automotive technicians, ensuring efficient workflow and adherence to quality standards.Key Responsibilities:Supervise and guide a team...

Head of Global Customer Support Team Lead

2 months ago

San Mateo, California, United States Verkada Full time

Job Title: Head of Global Customer Support

About the Role:

We are seeking a highly skilled and experienced professional to lead our global customer support team. As the Head of Global Customer Support, you will be responsible for building and managing a team of technical support experts who will deliver exceptional customer experiences across various time zones.

Key Responsibilities:

  • Customer Experience: Own the customer experience from initial installation to ongoing operations, ensuring seamless support and resolution of complex customer challenges.
  • Team Building: Build on a strong existing team of talented networking, systems, and security experts to deliver high-touch customer service. Develop and implement strategies to attract, retain, and develop top talent.
  • Training and Coaching: Ensure technical support staff are experts on Verkada products, develop internal training programs to quickly and efficiently onboard new staff, and provide regular coaching and feedback to drive performance.
  • Metrics and Performance: Create and track key performance indicators (KPIs) to measure team performance, identify areas for improvement, and implement processes to drive continuous growth and refinement.
  • Tools and Systems: Define, implement, and manage the support system across various service channels and products, ensuring seamless integration and optimal customer experience.

Requirements:

We are looking for a seasoned professional with strong communication skills, a passion for customer-centricity, and experience in leading high-performing teams. Prior experience with IoT devices, enterprise networking, video security systems, access controls, or alarm systems is highly desirable. If you have a passion for tinkering with projects and enjoy working with customers, we want to hear from you