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Orthopedic Surgical Hospital Front Desk Coordinator

2 months ago

Little Rock, Arkansas, United States University of Arkansas for Medical Sciences Full time

Job Summary:

The University of Arkansas for Medical Sciences (UAMS) is seeking a highly skilled and detail-oriented Access Coordinator III to join our team at the Orthopedic Surgical Hospital (TOSH). As a key member of our front desk team, you will be responsible for providing exceptional customer service, coordinating appointments, and ensuring seamless patient flow.

Responsibilities:

  • Schedule, reschedule, coordinate, and/or cancel appointments with patients and healthcare providers
  • Create new patient charts and access electronic medical records as needed
  • Verify patient insurance and benefits, and explain coverage to patients
  • Request outside medical records and conduct pre-registration as necessary
  • Work assigned work queues for scheduling, registration, and billing
  • Input and update accurate patient information in our electronic health record system
  • Communicate effectively with patients, families, and healthcare teams to ensure excellent patient care
  • Maintain strict confidentiality and handle sensitive patient information with discretion
  • Participate in staff meetings and training sessions to stay up-to-date on policies and procedures

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Three years of experience in customer service, registration, billing, or scheduling in a healthcare environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Intermediate proficiency with computers and electronic health record systems

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment

How to Apply:

Interested candidates should submit their application, including a resume and list of professional references, to the UAMS Human Resources department.