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Front Desk Associate

2 months ago

Little Rock, Arkansas, United States Concord Hospitality Full time
Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.

Key Responsibilities:
  • Guest Service: Assist guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality.
  • Issue Resolution: Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
  • Cash Handling: Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Communication: Be a great communicator to various departments and management on guest comments and concerns, responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Knowledge: Have full knowledge of hotel safety and emergency procedures, as well as hotel brand and various programs (travel programs, special offers).
Why Work with Us?

At Concord Hospitality, we value our associates and strive to provide a great work environment. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We offer competitive wages, a comprehensive benefit package, and opportunities for training and development. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace. Our company culture is one of respect and value for all associates, and we strive to provide a positive and inclusive work environment.