Customer Service Representative
7 days ago
At Decker Truck Line, we're a family-owned company that values teamwork, respect, and integrity. We're a high-performing team focused on delivering exceptional results and drawing on our experience. Our goal is to attract, develop, and retain the best people by creating a stimulating and open work culture that promotes personal growth and work-life balance. We reward competitively, celebrate successes, and support employee growth in current and future roles.
We have an immediate opportunity available for a self-motivated individual with a service mindset to join our team as a Welcome Center/Driver Services employee at our Corporate Headquarters in Fort Dodge, IA. The schedule is 6:00am-6:00pm with a rotation that is 4 days one week (Mon/Tue/Fri/Sat) and 3 days the next week (Sun/Wed/Thu). Every other weekend is off, and you'll receive 8 hours of OT every other week. This schedule allows you to work only 6 months of the year.
Responsibilities- Welcoming Drivers as they arrive and tracking onsite Drivers
- Assisting Drivers with any needs they have
- Notifying appropriate staff when a Driver arrives
- Checking for services due on equipment
- Welcoming and tracking outside visitors
- Notifying appropriate staff when they have an outside visitor
- Tracking all traffic in and out of the facility
- Checking out company cars and hotel rooms to Drivers
- Calling drivers to assist with various notifications
- Other duties as assigned
- Excellent communication and customer service skills
- The ability to multi-task in a fast-paced environment
- A positive disposition
- A background in MS Office
- Weekly paychecks
- Generous Paid-Time-Off (PTO)
- Health, Dental, Vision, Life, Short and Long Term Disability Insurance
- Critical Illness and Accident Insurance
- Flexible Spending Accounts for both Medical and Dependent Care Expenses
- 401(k) with an Employer Match
- Paid Holidays and more
Decker Truck Line is a family-owned company celebrating over 90 years in business. We were recently voted one of North America's Top 20 Best Fleets to Drive For in 2022, 2023, and 2024. We're an award-winning company that also won the Iowa Motor Truck Association Image Campaign 2 years in a row for community involvement, fundraisers, and local donations. We're an Equal Opportunity Employer.
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