Inside Sales Representative

3 days ago


Schaumburg Illinois, United States Baird & Warner Full time
Job Summary

Baird & Warner is seeking a highly motivated and results-driven Inside Sales Agent to join our New Client Care Team. As a key member of our team, you will be responsible for creating and nurturing relationships with potential clients, handling inbound and outbound calls, and providing exceptional customer service.

Key Responsibilities
  • Lead Management & Nurturing:
    • Utilize our CRM system to update, manage, and prioritize lead information.
    • Handle both inbound and outbound calls to connect with potential clients.
    • Nurture leads by providing relevant information and maintaining regular follow-ups.
  • Client Engagement:
    • Respond to inquiries and provide detailed information about properties and services.
    • Use our property search platform to present options to clients.
    • Implement scripts and dialogues to create qualified referrals and promote our client-centric one-stop shopping concept.
  • Appointment Setting:
    • Schedule and document appointments for agents with potential buyers and sellers.
    • Conduct lead follow-up and nurture opportunities until appointments are successfully set.
  • Introduction to Mortgage Services:
    • Introduce and connect leads to our mortgage partners.
  • Team Collaboration:
    • Participate in daily huddles, meetings, and special events to discuss strategies and updates.
    • Work closely with agents and support teams to ensure excellent client service and successful transactions.
Requirements
  • Job Specific Skills & Traits:
    • Ability to type and manage multiple tasks efficiently.
    • Ability to work independently and as part of a team.
    • Excellent written and verbal communication skills.
    • Discretion in handling confidential and sensitive matters.
    • Flexible availability, including evenings and weekends.
  • Qualifications:
    • Current Illinois Broker Associate Real Estate License.
    • Prior experience in sales or customer service, preferably within real estate.
    • Proficiency with CRM systems, property search platforms, and video messaging tools.
    • Strong communication skills with a confident telephone voice and ability to build rapport.
    • Excellent organizational and time management skills.
    • High level of motivation, coachable, with a mindset of continuous improvement.


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