Cage Operations Manager

2 weeks ago


Aurora Illinois, United States Hollywood Casino Aurora Full time
About the Role

We are seeking a highly skilled Cage Manager to join our team at Hollywood Casino Aurora. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the Cage/Credit department, ensuring seamless execution of our business objectives.

Key Responsibilities
  • Budget Management: Assist in the budget process for the department, providing recommendations and ensuring compliance with departmental budget initiatives.
  • Customer Service: Enthusiastically support and promote superior customer service, responding to guest inquiries and resolving concerns in a timely and professional manner.
  • Investigations and Compliance: Conduct thorough investigations into variances, internal control violations, and reporting requirements, ensuring the integrity of our assets and operations.
  • Inventory Management: Oversee the management of operation supply inventory, ensuring team members have the necessary tools to perform their jobs efficiently.
  • Reward and Recognition: Administer reward and recognition programs to maximize employee engagement and motivation.
  • Asset Security: Secure the integrity of all assets and oversee the balancing of all cage banks.
  • Documentation and Reporting: Review and approve cage documentation based on established levels of authorization, prepare and review currency transactions reports, and approve credit line availability.
  • Transaction Review: Review multiple transactions logs for accuracy and ensure compliance with established procedures.
  • Scheduling and Training: Create effective and efficient schedules, ensure all staff are trained and follow CTR and SARC procedures, and complete paperwork in accordance with established compliance procedures.
Requirements
  • Age: Must be at least 21 years of age.
  • Education: Bachelor's Degree (B.A/B.S.) or equivalent; or four to eight years related experience and/or training; or equivalent combination of education and experience.
  • Computer Skills: Proficient in computer knowledge, including keyboarding skills, Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
  • Communication Skills: Excellent verbal and written communication skills.
  • Availability: Flexible to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.


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