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Cage Operations Supervisor

2 months ago


Aurora, Illinois, United States Hollywood Casino Aurora Full time

JOIN THE EXCITEMENT OF HOLLYWOOD CASINO AURORA:

At Hollywood Casino Aurora, we are redefining the entertainment landscape. We seek individuals who thrive in a dynamic environment and enjoy working with a diverse team dedicated to enhancing guest experiences. Here, you will find opportunities for personal and professional growth in a vibrant atmosphere.

ROLE OVERVIEW:
The Cage Operations Supervisor plays a crucial role in overseeing the Cage/Credit department. This position is responsible for managing staff, achieving operational objectives, and ensuring financial integrity.

KEY RESPONSIBILITIES:

  • Assist in the budgeting process for the department and provide insights to ensure adherence to financial goals.
  • Deliver exceptional customer service and actively promote a positive guest experience.
  • Respond effectively to management requests regarding guest interactions and concerns.
  • Conduct thorough investigations into discrepancies and ensure compliance with internal controls.
  • Manage inventory of operational supplies, ensuring staff have the necessary tools for efficiency.
  • Implement and oversee employee recognition programs to enhance engagement.
  • Safeguard the integrity of all assets and supervise the balancing of cage banks.
  • Review and authorize cage documentation in line with established protocols.
  • Prepare and analyze currency transaction reports.
  • Assess credit line availability and review transaction logs for accuracy.
  • Address guest inquiries and manage service recovery within authorized limits.
  • Ensure all staff are trained in compliance procedures and that documentation is completed accurately.
  • Create effective work schedules to optimize department operations.

QUALIFICATIONS:

  • Must be at least 21 years of age.
  • Bachelor's Degree (B.A/B.S.) or equivalent experience; a combination of education and relevant experience is acceptable.
  • Proficient in computer applications, including Microsoft Office, and possess strong keyboarding skills.
  • Excellent verbal and written communication abilities.
  • Willingness to work flexible hours, including nights, weekends, and holidays as required.

JOIN OUR TEAM:
Hollywood Casino Aurora is a leader in the integrated entertainment and gaming industry. We are committed to diversity, sustainability, and creating a positive impact in our community. Be part of a team that values innovation and excellence.

EQUAL OPPORTUNITY EMPLOYER

STARTING SALARY: Starting at $75,000 annually, based on experience.