Facilities Operations Manager

4 days ago


Aurora Illinois, United States City Wide Facility Solutions Full time
Job Summary

City Wide Facility Solutions is seeking a skilled Facilities Supervisor to oversee the quality control of general business operations, ensuring client satisfaction and productivity. This role has the potential to develop into a Regional Account Compliance Manager.

Key Responsibilities
  • Develop and maintain productive relationships with Independent Contractors (IC) by communicating client priorities and collaborating on problem-solving.
  • Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • Communicate daily with Facility Solutions Manager for any issues requiring immediate attention.
  • Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
  • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
  • Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
Requirements
  • High school diploma required or equivalent experience in commercial janitorial services industry.
  • Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
  • Strong planning, organization skills, and attention to detail.
  • Excellent communication and interpersonal skills.
  • Must be innovative and strive for continuous process improvement.
  • MS Office, Internet skills required.
Benefits
  • Healthcare and dental.
  • 401k 100% match up to 4%.
  • 15 PTO days (Personal Time Off).
  • Quarterly employee events.
  • Quarterly client retention bonus.


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