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Cage and Credit Operations Supervisor
2 months ago
TRANSFORMING ENTERTAINMENT
YOUR ROLE:
At Hollywood Casino Joliet, we are on the lookout for dedicated individuals who thrive in a dynamic environment.
In this position, you will play a crucial role in an exhilarating industry where the pace is lively and engaging.
Work alongside a diverse team that is passionate about enhancing guest experiences and ensuring enjoyment.
We prioritize your professional development and provide the necessary resources to help you expand your career horizons.
Explore our comprehensive benefits, including health coverage, retirement plans, employee perks, and opportunities for advancement.YOUR RESPONSIBILITIES:
Oversee and lead the Cage and Credit department, setting operational objectives and monitoring performance metrics.
Develop efficient staffing schedules while managing labor costs and ensuring guest satisfaction.
Assist in departmental budgeting processes, providing insights and ensuring adherence to financial targets; communicate any budgetary concerns to management.
Respond effectively to management requests regarding guest interactions and concerns.
Foster a welcoming atmosphere for guests and team members, encouraging repeat visits and job satisfaction.
Manage inventory of operational supplies, ensuring team members have the necessary tools for optimal performance.
Administer recognition programs to enhance employee engagement.
Safeguard the integrity of all assets and oversee the balancing of cage funds.
Review and authorize cage documentation according to established guidelines.
Prepare and review currency transaction reports.
Authorize credit line availability.
Ensure accuracy in transaction logs.
Address guest inquiries while implementing service recovery measures within authorized limits.
Ensure compliance with all regulatory requirements and report potential issues to senior management.
Guarantee that all staff are trained in CTR and SARC procedures, ensuring all documentation is completed according to compliance standards.
YOUR QUALIFICATIONS:
To excel in this role, candidates must meet the following criteria. Reasonable accommodations may be provided for individuals with disabilities. Candidates must be at least 21 years of age.
A Bachelor's Degree (B.A/B.S.) or equivalent experience; or four to eight years of relevant experience and/or training; or a combination of education and experience.
Proficiency in computer applications, including Microsoft Office, email, and database management.
Flexibility to work various shifts, including holidays, nights, weekends, and overtime as required.
Ability to compose reports, business correspondence, and procedural documentation.
Capable of effectively presenting information and responding to inquiries from management, clients, and the public.
Proficient in basic arithmetic and able to interpret data presented in graphs.
Must possess strong interpersonal skills to interact with guests and colleagues, resolving conflicts diplomatically.
SUPERVISORY DUTIES
This position includes supervisory responsibilities.
Oversee staff development and training initiatives.
Manage employee recognition programs to enhance engagement.
Evaluate team performance and provide constructive feedback.
Make staffing recommendations, including interviewing and hiring, and manage scheduling to meet operational needs.
Establish work procedures and streamline workflow.
Handle employee performance matters, including coaching and disciplinary actions.
BE PART OF THE EVOLUTION
FOLLOW OUR JOURNEY:
As a leader in integrated entertainment and gaming experiences, we are committed to values such as diversity and sustainability for our community, team members, and the environment.
Equal Opportunity Employer
COMPENSATION:
Starting salary at $75,000 annually, commensurate with experience.
