Customer Care Associate
1 week ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO023983
Job Overview
At HomeTeam, we prioritize our people.
We ensure that our team members have the necessary tools, support, and training to provide an exceptional experience for every customer. Our welcoming and supportive work atmosphere recognizes and rewards outstanding performance. If you take pride in exceeding expectations to bring a smile to our customers, you might be the next star of HomeTeam.
As a Customer Service Representative, your responsibilities will include:
- Delivering outstanding customer service in line with HomeTeam Pest Defense standards and metrics.
- Providing information to potential customers, initiating new services, and accurately setting up customer accounts.
- Fostering positive relationships with customers.
- Escalating relevant inquiries or issues to management.
- Engaging with customers to calm and resolve their concerns.
HomeTeam offers numerous benefits, including:
- A comprehensive benefits package that includes medical, dental, vision, and life insurance.
- A 401(k) plan with company matching and an employee stock purchase plan.
- Paid time off, including vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, and dependent scholarship opportunities.
- Discounts for HomeTeam services.
- Opportunities for career advancement within the organization.
- Recognition for exemplary performance.
- A collaborative and friendly work environment.
- Referral bonuses for employee recommendations.
- Professional growth opportunities and the respect that comes from working with an industry leader.
HomeTeam Pest Defense is a prominent pest management company that has been serving homeowners and builders for over 25 years. We utilize exclusive technology, including our unique Taexx built-in pest control system, during home construction. As the leader in our industry, we value PEOPLE, PROGRESS, and PROFESSIONALISM.
The pest management sector is expanding and remains resilient in economic downturns. HomeTeam is financially robust and continues to grow as a subsidiary of a publicly traded company.
Requirements: Candidates must be able to pass a drug screening. Applicants should meet the job qualifications and perform duties with or without accommodations.
Additional Context: This role involves communication through various channels, including phone and email, while focusing on customer satisfaction and service knowledge.
Skills Required:
- Self-Direction
- Organizational Skills
- Multitasking Abilities
- Proficiency in Microsoft Office
- Customer Service Knowledge
- Intermediate Computer Skills
- Effective Communication Skills
Education: High School diploma or GED is required.
Experience: A minimum of one year of experience in customer service is preferred.
We are an Equal Opportunity Employer and do not discriminate against employees or applicants based on their inquiries regarding pay or any other protected characteristics.
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