Customer Service Associate

2 weeks ago


Durham, North Carolina, United States Zonya Autmon - State Farm Agent Full time
Job Overview

Position Summary

Are you seeking a part-time opportunity that offers fulfilling work and competitive pay? Explore a role within a State Farm Agent's office.

Key Responsibilities

  • Deliver prompt, precise, and courteous customer service. This includes addressing inquiries about insurance options, eligibility, coverage details, policy modifications, transfers, claims, and billing inquiries.
  • Generate leads, arrange appointments, assess customer needs, and promote suitable products and services.
  • Exhibit a strong work ethic with a complete dedication to achieving success every day.

As a Team Member of the Agent, you will enjoy:

  • A combination of salary and commission/bonus
  • Valuable experience in the insurance sector
  • Opportunities for growth and advancement within the agency

Qualifications

  • Exceptional communication skills, including written, verbal, and listening abilities
  • A genuine enthusiasm for the role that insurance and financial products play in assisting individuals in managing everyday risks, recovering from unforeseen events, and achieving their aspirations
  • People-oriented approach
  • Self-driven and motivated
  • Proactive problem-solving skills
  • Commitment to customer service excellence
  • Familiarity with various computer applications, especially Windows
  • Ability to collaborate effectively within a team
  • Bilingual proficiency in Spanish is required
  • Property and Casualty license (must be obtained)

If you possess the motivation to excel and envision yourself in this position, we encourage you to complete our application process. We will reach out to you regarding the subsequent steps in the interview process.

This role is with a State Farm independent contractor agent, not directly with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any necessary licensing requirements and training programs. State Farm agents operate as independent contractors who employ their own staff. Employees of State Farm agents are not employees of State Farm.



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