Hotline Support Coordinator

3 days ago


Chicago, Illinois, United States Apna Ghar Inc Full time
About the Role

We are seeking a highly organized and detail-focused individual to fill the position of Hotline Support Coordinator at Apna Ghar Inc. This exciting opportunity offers an estimated annual salary of $60,000 - $80,000. The successful candidate will play a critical role in ensuring the effective operation of crisis services, including phone hotline management, data entry, and report generation.

Responsibilities
  • Manage phone hotlines and respond to texts, WhatsApp messages, and emails in a timely manner.
  • Enter crisis line data into Infonet on a daily or bi-daily basis.
  • Provide training and support to staff on crisis line procedures.
  • Contribute to the development of program improvement strategies.
  • Prepare regular analysis reports to inform decision-making.


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