Chicago Application and Enrollment Supervisor
2 weeks ago
Company Overview
Illinois Action for Children is a leader in the early childhood care and education sector, dedicated to improving learning and life outcomes for children and families. With over 50 years of experience, we provide innovative programs, services, and advocacy to ensure every child in Illinois has access to necessary resources.
We are committed to building a diverse, equitable, inclusive, and anti-racist culture, where diverse perspectives are valued and integrated into our way of working. Our staff represents a wide range of racial, socio-economic, gender, religious, and national identities.
Job Description
The Chicago Application and Enrollment Supervisor will oversee the Go CPS Parent Support Hotline, providing technical assistance and application support for families applying to Chicago Public Schools programs. The supervisor will direct and evaluate assigned staff, ensuring high-quality services are provided to parents and providers.
This role involves:
- Supervising the Go CPS Parent Support hotline team
- Serving as a backup for the CEL Supervisor
- Monitoring and implementing policies and procedures on the Go CPS Hotline and other IAFC programs
- Implementing quality control measurements to ensure effective and professional services are provided within set timelines and procedures
Required Skills and Qualifications
To be successful in this role, you will need:
- A Bachelor's degree in Early Childhood Education, Social Work, Business Management, or related field
- At least 18 credit hours in child development or two years' work experience with direct childcare or experience working with birth-high school students
- High volume call center experience preferred
- Ability to multi-task, navigate multiple systems, and possess strong organizational skills
Benefits
Illinois Action for Children offers an extensive benefits package, including:
- Health, dental, and vision insurance plans with company contribution of 95% for single coverage
- 401k with company match
- Generous PTO – first year-23 days, second year-28 days, third year and on – 35 days
- 11 Paid Holidays and 1 Floating Holiday
- Tuition Reimbursement
Location and Salary
This position is located in Chatham, IL, and offers a salary of $53,000 – compensation commensurate with experience. The position currently offers a hybrid work model, including days onsite and remote.
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Chicago, Illinois, United States Illinois Action for Children Full timeThe Illinois Action for Children is seeking a highly skilled Chicago Enrollment and Application Operations Lead. As the Chicago Application and Enrollment Supervisor, you will oversee the Go CPS Parent Support Hotline, providing technical assistance and application support. The successful candidate will have excellent customer service skills, be proficient...
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