Deputy Chief Programs Officer

6 days ago

North Hollywood, United States LA Family Housing Full time
About the Role

LA Family Housing is seeking a highly experienced and skilled Deputy Chief Programs Officer to join our Programs Senior Leadership team. This key leadership position will oversee all homeless programs for the agency, ensuring the implementation of effective strategies to reduce homelessness and provide a seamless service delivery experience across engagement, navigation, and interim housing.

Key Responsibilities
  • Program Implementation
    • Define and execute the operational vision for Interim Housing, Housing Navigation, and Street Outreach, aligned with the Chief Programs Officer.
    • Cultivate a service delivery culture rooted in LAFH's mission, vision, values, and commitment to diversity, equity, and inclusion.
    • Ensure effective communication and coordination between programs for streamlined participant services.
    • Develop and manage program budgets, monitoring revenues and expenses to ensure fiscal health.
    • Enhance and advocate for homeless services, integrating them into the agency's broader approach.
  • Contract Performance
    • Ensure program compliance with performance outcomes and contractual obligations, implementing necessary improvements.
    • Collaborate with the Director of Compliance and Data for quality data collection, report reviews, and program enhancements.
    • Oversee budget administration and financial tracking in line with contractual requirements.
    • Identify and resolve risks related to underperforming contractual obligations.
  • Partnerships
    • Engage with LAFH departments to support Programs with necessary infrastructure.
    • Maintain relationships with county entities like LAHSA and DHS to facilitate program oversight and advocate for improvements.
    • Build a presence with staff across Homeless Programs and foster new partnerships to enhance participant outcomes.
  • Grant Participation
    • Provide timely input on program design, budgets, staffing, and outcomes as needed.
  • Policy Guidance & Capacity Building
    • Contribute to policy development from an operations perspective.
    • Represent the agency at professional and community meetings, task forces, and coalitions.
    • Stay informed on best practices for coordinated entry and services for vulnerable populations through ongoing research and conferences.
    • Liaise frequently with nonprofit organizations and government agencies.
  • Training and Supervision
    • Communicate company goals, safety practices, and deadlines.
    • Promote adherence to regulations and performance goals.
    • Provide supervision, feedback, and coaching to team members.
    • Conduct performance evaluations and ensure training completion.
    • Manage employee relations and performance issues, and oversee hiring processes.
    • Develop and enforce compliance with training curricula in collaboration with the Staff Development Team.
    • Ensure standards of care in service delivery and physical environments.
    • Identify training needs and coordinate with internal and external resources to provide necessary training.
Requirements
  • Education
    • Masters degree in social work, public administration, business administration, or a related field from an accredited university.
  • Experience
    • A minimum of 8 years' of demonstrated leadership success in developing and implementing social service programs with proven experience in program development, contract administration, fiscal management, personnel relations, and strategic planning.
  • Skills
    • Extensive knowledge of homeless service delivery, housing programs, and regional coordination efforts.
    • Comprehensive understanding of homeless populations and federal CES guidelines; Understanding of integrated homeless and housing response systems in LA County.
    • Strong communication skills, effective in both fast-paced and dynamic environments; diplomatic, solution-oriented, and collaborative.
    • Proficient in analytical and strategic problem-solving; strong research, data analysis, and public speaking skills.
    • Strong organizational skills for independent, proactive work while managing multiple priorities.
    • Collaborative skills across diverse personalities and teams.
    • Policy analysis, creation, and evaluation expertise.
    • Strong analytical and problem-solving skills.
    • Understanding of intersectionality, structural and systemic racism.
    • Effective stakeholder engagement for information gathering.
    • Financial planning and budget management expertise.
    • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with a leading homeless service provider and affordable housing developer in Los Angeles.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.

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