Customer Service Representative

1 month ago

San Francisco, California, United States TerrAscend USA Inc. Full time
About the Role

We are seeking a highly skilled and compassionate Customer Care Consultant to join our team at TerrAscend USA Inc. in the Bay Area. As a key member of our delivery team, you will be responsible for providing exceptional customer service and ensuring a seamless delivery experience for our customers.

Key Responsibilities
  • Drive and deliver products from TerrAscend to customers in the Bay Area
  • Obey all local, state, and federal traffic and driving laws
  • Adhere to routing guidelines and parameters to deliver according to schedule and Bureau of Cannabis Control requirements
  • Address and resolve customer complaints; escalate service issues in an expedient manner
  • Obtain payment for product by accepting cash or debit cards
  • Assist in opening and closing delivery order processing areas daily
  • Process, package, and label orders in preparation for delivery
  • Maintain delivery manifests and required Bureau of Cannabis Control documentation
  • Provide excellent customer service
  • Maintain accurate delivery documentation
  • Assist with the cleaning, maintenance, and upkeep of delivery dispatch location
  • Maintain iOS devices and other necessary hardware
  • Communicate professionally and regularly with dispatch location Team Members and Delivery Manager
  • Facilitate communication to our delivery members via iOS devices
  • Maintain strict confidentiality with customer information
Requirements
  • Prior delivery experience (1 year)
  • Prior customer service experience (1 year)
  • Must be at least 21 years old
  • Valid California Driver's License and clean driving record
  • Working delivery automobile with insurance and valid registration
  • Must be able to pass a criminal background check
  • Must be authorized to live and work in the U.S
Preferred Qualifications
  • Previous delivery experience in SF highly desirable
  • Experience working in the cannabis industry highly desirable
  • Experience working in retail & customer service experience highly desirable
  • Experience working in the health & wellness industry highly desirable
Benefits
  • Employee Discount (all employees eligible)
  • Paid-Time-Off (varies by State, please ask your Recruiter for more info)
  • Health, vision, and dental insurance
  • 98Point6 (remote primary care)
  • 401k with 4% matching (100% vested immediately)
  • Employee Assistance Program
  • Paid Parental Leave
  • Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Account
  • Wellness Program
Physical Requirements
  • Stand constantly
  • Walk frequently
  • Reach and twist/turn with hands and arms
  • Climb or balance and stoop, kneel, crouch or crawl
  • Frequently lift and/or move up to 20 pounds
  • Occasionally lift and/or move up to 50 pounds
  • Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus
*** Background Check Requirement ***As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.
EEO StatementAt TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender, and gender identity, or any other consideration protected by federal, state, or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.
DisclaimerThis job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
This organization participates in E-Verify.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
Esta Organización Participa en E-Verify.Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.
Statement on External Recruiting AgenciesTerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

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