Insurance Client Service Specialist

2 weeks ago


Riverview, Michigan, United States ROBERT J ROLL AGENCY Full time
Job Overview

The Robert J. Roll Agency is in search of a dedicated and personable professional to enhance our customer service operations. As a vital member of our agency, you will cultivate and strengthen client relationships within the community, promoting a range of insurance products, including Auto, Home, Life, and Business Insurance.

Key Responsibilities:

  • Deliver timely, precise, and courteous customer support, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
  • Build and maintain strong customer relationships, ensuring follow-up as necessary.
  • Utilize a client-centered, needs-based assessment approach to inform clients about various insurance choices.
  • Exhibit a robust work ethic, demonstrating unwavering commitment to achieving success daily.
  • Generate leads, arrange meetings, assess customer requirements, and promote suitable products and services.

Qualifications:

  • Exceptional communication abilities, encompassing written, verbal, and listening skills.
  • Strong organizational capabilities to manage multiple tasks effectively.
  • Ability to collaborate within a team as well as work independently.
  • Proficiency in various computer applications, particularly Microsoft Office.
  • Self-driven with a keen attention to detail.
  • A genuine desire to assist clients.
  • Must possess or be eligible to obtain a license in the State of Michigan to sell insurance as a Solicitor/Producer.


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