Front Desk Associate

3 days ago


Vail, Colorado, United States Crescent Services Full time

Join Our Team as a Front Desk Associate

The Highline Vail, a DoubleTree by Hilton, is seeking a talented and motivated individual to join our front desk team as a Front Desk Associate. In this role, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our guests.

About the Job:

We offer a unique opportunity to work in a beautiful Colorado setting, surrounded by breathtaking scenery and minutes away from Vail Mountain. As a Front Desk Associate, you will be responsible for greeting and registering guests, checking them out, and providing excellent customer service throughout their stay.

Your Key Responsibilities:

  • Greet guests with a smile and a friendly welcome, using a positive and clear speaking voice to understand their needs.
  • Process registrations efficiently and accurately, confirming guest reservation details and making room assignments based on their preferences.
  • Verify and receive authorization for credit card payments, handle cash transactions, and balance house banks to ensure accurate financial records.
  • Promptly answer guest calls, input comments into reservations, and retrieve messages to ensure seamless communication and resolve any issues that may arise.
  • Audit guest accounts at departure, negotiating compromises when necessary, and addressing complaints in a professional manner.
  • Conduct research to resolve guest complaints and negotiate effective solutions.
  • Work flexible hours, including weekends, evenings, and holidays, to meet the demands of the hotel.

What We Offer:

  • A competitive salary range of $17.50 - $22.00 per hour, depending on experience.
  • An excellent benefits package, including sick and vacation pay, hotel room discounts, and opportunities for career growth.
  • A fun and dynamic work environment, with a team-oriented culture that values teamwork and collaboration.


  • Vail, Colorado, United States Four Seasons Full time

    About UsFour Seasons, a renowned hospitality brand, is seeking an exceptional Hotel Front Desk Representative to join our team at One Vail Road. As a key member of our front desk team, you will be the first point of contact for our discerning guests.Key ResponsibilitiesGreet guests with a warm welcome and provide exceptional customer service.Check guests in...


  • Vail, Colorado, United States Four Seasons Hotels Limited Full time

    Four Seasons Hotels Limited is seeking a talented and customer-focused individual to join our team as a Front Desk Agent at our Vail resort. As the first point of contact for our guests, you will play a vital role in ensuring their stay is memorable and enjoyable.This is a full-time position that offers a competitive salary of $26.19 per hour plus commission...


  • Vail, Colorado, United States Four Seasons Hotels Limited Full time

    About Four Seasons Hotels LimitedFour Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to excellence and genuine heart. We believe that the best way to enable our people to deliver...


  • Vail, Colorado, United States The Sebastian Vail Full time

    Job Title: Assistant Hotel Front Desk Manager\The Sebastian Vail is seeking a highly skilled and experienced individual to join our team as an Assistant Hotel Front Desk Manager. This role involves assisting the Front Office Manager in managing the daily operations of the front office team, ensuring exceptional guest experiences, efficient check-in and...


  • Vail, Colorado, United States Vacasa Full time

    Job DescriptionWe are seeking a highly motivated and energetic Customer Service Representative to join our team. As a Front Desk Specialist, you will be the first point of contact for our guests, vendors, and occasional owners within a local management office. Your primary responsibilities will include taking incoming phone calls, responding to emails or...


  • Vail, Colorado, United States Vacasa Full time

    Job OverviewVacasa, the largest full-service vacation rental company in North America, seeks a dynamic and customer-focused Front Desk Specialist to join our local management office team. This seasonal position offers an excellent opportunity for individuals passionate about delivering exceptional guest experiences.About VacasaWe're committed to providing...


  • Vail, Colorado, United States Vail Resorts Full time

    Experience the Thrill of Working in the MountainsAre you ready for the ultimate adventure? Do you want to join a dynamic and inclusive team that values diversity, equity, and inclusion? Look no further than Vail Resorts, where you can unleash your potential and make a real impact on our guests' lives.As a Front Desk Agent, you will be at the heart of our...


  • Vail, Colorado, United States Manor Vail Lodge Full time

    About UsManor Vail Lodge is a luxurious condominium property located in the heart of Vail Village. Our resort offers an unparalleled level of service and amenities, making us the perfect choice for guests looking for a relaxing and rejuvenating experience.Job Description:This role involves providing exceptional guest service and ensuring a seamless...


  • Vail, Colorado, United States Manor Vail Lodge Full time

    About Manor Vail LodgeWe are a family-owned business that has been serving the Vail community for over 50 years.We pride ourselves on providing exceptional service to our guests and owners, and we believe that our employees are the key to achieving this goal.As a Front Desk Agent at Manor Vail Lodge, you will be responsible for greeting and registering...


  • Vail, Colorado, United States Vail Resorts Full time

    Job Title: Front Office Operations ManagerVail Resorts is seeking a highly skilled Front Office Operations Manager to lead our team at The Arrabelle. As a key member of our hotel's leadership, you will be responsible for managing the day-to-day operations of the Front Desk, including guest services, room inventory, and staff supervision.Salary Range: $65,000...


  • Vail, Colorado, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Marriott Vacations Worldwide. As a Customer Experience Manager, you will be responsible for supervising the Front Office staff to ensure excellent owner/guest service.Main Responsibilities:Supervise the Front Office staff to ensure excellent owner/guest...


  • Vail, Colorado, United States Vail Resorts Full time

    **Elevate Your Career in Mountain Guest ServicesVail Resorts is a world-renowned hospitality leader, offering unparalleled opportunities for career growth and development. As a Front Desk Lead, you will be responsible for creating unforgettable guest experiences, managing complex situations, and driving team success.We are seeking a charismatic and...


  • Vail, Colorado, United States Crescent Hotels and Resorts Full time

    We are seeking a dedicated and reliable Evening Houseperson to join our team at Crescent Hotels and Resorts.The successful candidate will be responsible for maintaining the cleanliness and organization of public areas, hallways, and meeting spaces.Key ResponsibilitiesMaintain cleanliness and organization of public areas, hallways, and meeting spaces.Clean...


  • Vail, Colorado, United States Vail Resorts Full time

    **Discover Your Dream Career in Resort HospitalityVail Resorts is a world-class hospitality leader, offering unparalleled opportunities for career growth and development. As a Front Desk Lead, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and leading a high-performing team to deliver...


  • Vail, Colorado, United States Vail Resorts Full time

    Vail Mountain Club is a private club located at the base of Vail Mountain in the heart of Vail Village, offering members and their guests parking amenities, unique recreational privileges, and social benefits.We are seeking a Club Activities Specialist to create memorable experiences for our younger members and their families, as well as assist with other...


  • Vail, Colorado, United States Four Seasons Hotels Limited Full time

    Fulfill your career aspirations by joining Four Seasons Hotels Limited as a Front Desk Agent at our Vail resort! This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our discerning guests.The successful candidate will possess excellent communication skills, be able to multitask, and have...


  • Vail, Colorado, United States Crescent Hotels & Resorts Full time

    Our hotel is located in a stunning area of Colorado, surrounded by breathtaking scenery and only minutes away from Vail Mountain. As a Hotel Transportation and Bell Services Associate at the Highline Vail, a DoubleTree by Hilton, you will have the opportunity to work in an exceptional environment that offers our guests a unique and relaxing experience.We are...

  • Front Desk Agent

    2 weeks ago


    Vail, Colorado, United States Crescent Services Full time

    Work with UsCrescent Services is an equal opportunity employer that values diversity and inclusion. We are currently seeking a skilled Guest Service Expert to join our team at the Highline Vail, a DoubleTree by Hilton. As a Guest Service Expert, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.Key...


  • Vail, Colorado, United States Vail Resorts Full time

    Job OverviewVail Resorts is a leader in the hospitality industry, providing exceptional experiences for guests at our 40+ resorts across three continents.As a Front Desk Agent, you will be the face of the hotel, responsible for delivering top-notch customer service and ensuring that every guest has a memorable stay.Key ResponsibilitiesProvide personalized...


  • Vail, Colorado, United States Vail Resorts Full time

    Job OverviewWe are seeking a Customer Service Representative to join our team at Vail Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and owners, providing world-class service and ensuring their stay with us is exceptional.