Strategic Manager
2 weeks ago
We are seeking a highly skilled and experienced Senior Manager, Strategy to join our team at Asurion. As a key member of our leadership team, you will be responsible for designing and optimizing client engagement programs to drive excellent customer interactions and upsell opportunities.
Key Responsibilities:
- Collaborate with the business development team to recommend optimal structures for new client programs and create financial models to communicate key drivers and influence stakeholders for favorable outcomes.
- Enhance performance of existing programs by balancing individual and overall program economics, maintaining performance dashboards, leading cross-functional reviews, and influencing business partners.
- Support Program Management in customer engagements, solving issues, and upselling products.
- Assist in monthly executive reviews on program performance, focusing on engagement volumes, service costs, upsell rates, and value creation.
Requirements:
- 5+ years of relevant professional experience in management consulting, financial services, insurance, or risk management.
- Bachelor's degree in business, finance, engineering, or equivalent required.
- Strong business acumen and communications skills needed to interface with executive management.
- Experience in PowerPoint creation and storytelling, as well as superior Excel, financial modeling, and mathematical skills.
About Asurion:
For more than 25 years, Asurion has been a leader in innovation, creating a culture where employees feel valued and supported. We provide customers with exceptional service and create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.
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