Senior Inbound Product Manager

2 weeks ago


Santa Clara California, United States ServiceNow Full time
Job Overview

About Digital Technology

We are not just a traditional IT department; we are at the forefront of Digital Technology. The landscape around us is continuously evolving, and so are we.

Our focus is on transforming the way IT operates, emphasizing experience, AI-driven automation, innovation, and growth.

Our mission is to deliver exceptional, secure experiences for both customers and employees, propelling ServiceNow towards becoming the leading enterprise software provider of the 21st century.

We take pride in co-creating, utilizing, and showcasing our products to achieve this goal.


Ultimately, our aim is to enhance the way the world functions for our employees and customers—working in ServiceNow Digital Technology means working for them.


About the Role:


As a Technical Product Owner for the ServiceNow AI Observability and Intelligence platform, you will be instrumental in shaping the future of our essential platform offerings.

Your role will involve bridging the divide between business needs and technical execution, leading the product strategy and roadmap for AI-enhanced Infrastructure, application, and endpoint observability at ServiceNow, utilizing the ServiceNow platform and products such as ITOM, Event Management, Metric Intelligence, Health Log Analytics (HLA), and Digital Employee Experience (DEX).

This collaborative position requires close partnership with IT operations, engineering, design, and product business units.

You will advocate for our ServiceNow observability platform and products, driving their adoption and maximizing their value for our clients.


Key Responsibilities:
  • Translate business needs into clear, actionable technical specifications for development.
  • Collaborate with business product managers and stakeholders to define the product vision, roadmap, and user experience for the ServiceNow observability and intelligence platform.
  • Develop compelling user stories that maximize value and address user requirements.
  • Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery.
  • Work alongside engineering teams to evaluate technical feasibility, outline development approaches, and estimate timelines.
  • Promote clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders.
  • Engage in user acceptance testing (UAT) and advocate for enhancements based on user feedback.
  • Maintain the conceptual, design, and technical integrity of product features and components.
  • Create proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.


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