Senior Director of Product Management

4 weeks ago

Santa Clara, California, United States Ushur Full time

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer's self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience AutomationTM, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world's most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

Ushur is looking for an experienced Senior Director of Product Manager of Artificial Intelligence and Machine Learning Solutions who is excited to help build the future of AI-powered Customer Experience Automation. This role calls for an LLM/GenAI product expert who possesses an understanding of automation and AI and how the two can be leveraged to improve end-to-end customer experiences for large enterprises. If you've dreamed of shaping and building products that transform customer experience, this is the role for you.

Responsibilities

  • Work with Product leadership to define product requirements for new AI and GenAI features and products for our Enterprise customers
  • Lead a POD of world-class developers, UX designers and architects to deliver on your products
  • Understand market landscape and review competition to bring business insight to the team
  • Partner with your peer engineering and design teams to deliver best-in-class products on time
  • Collaborate with marketing and sales on field enablement and go-to-market activities
  • Evangelize the product and strategy to customers, partners and internal stakeholders
  • Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements
  • Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision

Requirements

  • Minimum of 4-6 years of Product Management experience
  • Experience successfully defining, building and shipping enterprise-grade AI/ML and GenAI products
  • Experience with solving operational, customer service or process improvement challenges through software
  • Experience working with automation, conversational AI or RPA solutions
  • Prior experience working on a SaaS cloud product
  • Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
  • Have proven experience translating vision into an actionable product
  • Experience packaging products and solutions for channel partners (resellers, VARs, SIs, ETC)
  • Able to make data-driven decisions and recommendations
  • Skilled communicator: can distill complex ideas to make them universally understandable, have attention to detail, and are willing to explain things to others
  • Have the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
  • Understanding of the broad SaaS and PaaS landscape, product marketing and go-to-market strategies are a plus
  • An understanding of the insurance and/or financial services verticals are a huge plus

Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work

Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact

Rest and Relaxation. Unlimited PTO, wellness days, paid holidays, and more

Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones.

We care about your Future. Access to 401(k) so you can contribute and generous stock options.

Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth.

Flexible Work. In-office, work-from-home, or hybrid, depending on position and location. We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives.

  • Senior Director, Product Legal

    3 weeks ago

    Santa Clara, California, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Director, IT New Product Introduction

    5 days ago

    Santa Clara, California, United States Palo Alto Networks, Inc. Full time

    About the RolePalo Alto Networks, Inc. is a leading cybersecurity company that protects the digital way of life. We are seeking a visionary leader to join our team as a Senior Director, IT New Product Introduction.Key ResponsibilitiesLead a team of product and program managers, fostering a high-performance culture and motivating, challenging, and supporting...

  • Lead Product Management Executive

    1 week ago

    Santa Clara, California, United States The Goddard School of Avon, IN Full time

    Senior Director of Product Management - The Goddard SchoolLocation: RemoteSalary: Competitive annual compensationEmployment Type: Full TimeKey ResponsibilitiesArtificial IntelligenceConversational InterfacesProduct StrategyProcess AutomationOperational ExcellenceLarge Language ModelsUser Experience DesignQuality AssuranceSoftware as a ServiceCloud...

  • Lead Product Management Executive

    1 week ago

    Santa Clara, California, United States The Goddard School of Avon, IN Full time

    Senior Director of Product Management - The Goddard School of Avon, INLocation: RemoteSalary: Competitive annual compensationEmployment Type: Full TimeKey ResponsibilitiesArtificial IntelligenceConversational TechnologiesProduct StrategyProcess AutomationOperational ExcellenceLarge Language ModelsUser Experience DesignQuality AssuranceSoftware as a...

  • Lead Product Management Executive

    4 days ago

    Santa Clara, California, United States The Goddard School of Avon, IN Full time

    Senior Director of Product Management - The Goddard School of Avon, INLocation: RemoteSalary: Competitive annual compensationEmployment Type: Full TimeKey ResponsibilitiesArtificial IntelligenceConversational InterfacesProduct StrategyProcess AutomationOperational ExcellenceLarge Language ModelsUser Experience DesignQuality AssuranceSoftware as a...

  • Lead Product Management Executive

    4 days ago

    Santa Clara, California, United States The Goddard School of Avon, IN Full time

    Senior Director of Product Management - The Goddard School of Avon, INLocation: RemoteSalary: Competitive, based on experienceEmployment Type: Full TimeKey ResponsibilitiesArtificial IntelligenceConversational InterfacesProduct DevelopmentProcess AutomationOperational ExcellenceLarge Language ModelsUser Experience DesignQuality AssuranceSoftware as a...

  • Maintenance Director

    1 day ago

    Santa Clara, California, United States Oakmont Senior Living Full time

    About the RoleWe are seeking a highly skilled and experienced Maintenance Director to join our team at Oakmont Senior Living. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, including maintenance, repairs, and housekeeping.Key ResponsibilitiesFacilities Management: Oversee the...

  • Senior Product Management Specialist

    1 week ago

    Santa Clara, California, United States KPMG Full time

    Position Title: Senior Product Management SpecialistDepartment: Advisory ServicesLocation: Santa Clara, CAOverview:KPMG's Advisory Services is experiencing significant growth, driven by increasing client demand. Our professionals are expected to be flexible and excel in a collaborative, team-oriented environment. At KPMG, our workforce is our top priority.We...

  • Head of Product Management

    1 week ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany Overview: Pop-Up Talent is at the forefront of transforming the insurance landscape. Our mission is to innovate and enhance the insurance experience for consumers, leveraging cutting-edge technology and data analytics.Position Overview: We are seeking a dynamic and experienced Director of...

  • Head of Product Management

    4 days ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany Overview: Pop-Up Talent is a forward-thinking organization dedicated to transforming the insurance landscape. We aim to enhance consumer experiences by leveraging innovative technology and data-driven insights.Position Overview: We are seeking a dynamic Director of Product Management to oversee...

  • Head of Product Management

    4 days ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany Overview:Pop-Up Talent is a transformative force in the insurance industry, dedicated to enhancing consumer experiences and innovating traditional practices. Our mission is to leverage technology to create insurance solutions that are not only efficient but also rewarding for responsible...

  • Head of Product Management

    4 days ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany Overview: Pop-Up Talent is at the forefront of innovation in the insurance sector, striving to create a consumer-centric, data-driven insurance experience. Our mission is to transform the way insurance is conceived, managed, and delivered, leveraging cutting-edge technology and insights.Position...

  • Head of Product Management

    6 days ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany: Pop-Up TalentPop-Up Talent is at the forefront of transforming the insurance landscape. Our mission is to create a consumer-centric, innovative car insurance experience that leverages modern technology to enhance user engagement and satisfaction.In an era where driving behavior can be...

  • Head of Product Management – Policy Solutions

    4 days ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany: Pop-Up TalentPop-Up Talent is a transformative force in the insurance sector, dedicated to enhancing consumer experiences and prioritizing driver needs. In a rapidly evolving digital landscape, we are pioneering a new approach to insurance that rewards responsible driving.Our vision is to...

  • Head of Product Strategy

    4 days ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany Overview: Pop-Up Talent is at the forefront of transforming the insurance landscape. Our mission is to create a consumer-centric, innovative car insurance experience that prioritizes the needs of drivers. In a world where technology enables us to understand driving behaviors, we are committed to...

  • Head of Product Management – Policy Solutions

    4 days ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany: Pop-Up TalentPop-Up Talent is a trailblazer in the insurance sector, aiming to transform the traditional landscape of car insurance into a more consumer-friendly and technology-driven experience. In a world where driving behavior can be accurately assessed, we strive to create insurance...

  • Head of Product Management – Policy Solutions

    4 days ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany: Pop-Up TalentPop-Up Talent is at the forefront of transforming the insurance landscape. Our mission is to create a consumer-centric, innovative car insurance experience that prioritizes the needs of drivers. In today's digital world, we leverage advanced technology to understand driving...

  • Head of Product Management

    1 week ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany: Pop-Up TalentPop-Up Talent is at the forefront of innovation in the insurance sector. Our mission is to transform the traditional insurance landscape into a consumer-centric, technology-driven experience. In an era where data-driven insights are paramount, we aim to deliver insurance solutions...

  • Head of Product Management – Policy Solutions

    4 days ago

    Santa Clara, California, United States Pop-Up Talent Full time

    Director of Product Management – Policy AdministrationCompany: Pop-Up TalentPop-Up Talent is at the forefront of innovation in the insurance sector. Our mission is to redefine the car insurance landscape by prioritizing consumer needs and leveraging advanced technology. In an era where data-driven insights are paramount, we aim to create insurance...

  • Product Development Director

    1 day ago

    Santa Clara, California, United States Anello Photonics Full time

    About Anello PhotonicsAnello Photonics is a pioneering technology company based in the heart of Silicon Valley. We specialize in cutting-edge photonic sensor technologies for autonomous navigation applications.Job SummaryThe Senior Product Engineer plays a vital role as a core member of our new product development team. You will be responsible for working...