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Lead IT Support Specialist

2 months ago


Middletown, New York, United States Elgen Staffing Full time

Position Overview:
Our client, a prominent player in the manufacturing sector specializing in corrugated solutions, is seeking a qualified Senior IT Support Technician to enhance their operational efficiency.

Key Responsibilities:
The selected candidate will oversee IT assistance for desktop users and manage the corporate network infrastructure. This role is crucial in ensuring seamless technology operations and user satisfaction.

Essential Duties:
1. Provide comprehensive technical support to end-users.
2. Maintain and troubleshoot network connectivity issues.
3. Collaborate with other IT professionals to implement solutions.
4. Document and track support requests and resolutions.

Qualifications:
The ideal candidate will possess a strong background in IT support, demonstrating expertise in both hardware and software troubleshooting.