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Guest Services Attendant
2 months ago
Location:
Omni La Mansion del Rio
At Omni La Mansion del Rio, we pride ourselves on being situated along the historic Riverwalk, a vibrant area that showcases the rich culture of downtown San Antonio. Our hotel is conveniently located near iconic attractions, making it an ideal destination for both leisure and business travelers.
Our team members at Omni La Mansion del Rio experience a lively and engaging work atmosphere, comprehensive training, and mentorship opportunities. We are committed to fostering a culture of respect, appreciation, and empowerment. If you are a personable and enthusiastic individual with a dedication to hospitality, you may find your ideal career with us.
Job Overview:
As a Guest Services Attendant, you will be responsible for providing exceptional care for guests' luggage, managing vehicle parking and retrieval, and delivering prompt and courteous service throughout their stay. Your role is crucial in ensuring a memorable experience for our guests.
Key Responsibilities:
- Adhere to service standards during every guest interaction.
- Assist guests with vehicle parking, including issuing claim tickets and parking vehicles in designated areas, demonstrating safe operation of all standard motor vehicles.
- Efficiently retrieve guests' vehicles as requested.
- Help guests with luggage transport from vehicles to rooms and manage luggage storage as per guest requests.
- Deliver messages and provide recommendations for dining, entertainment, and shopping, including directions to popular local destinations.
Qualifications:
- Strong customer service, communication, and problem-solving abilities.
- Prior experience in a valet or bellperson role is preferred.
- Professional grooming and body language to represent our brand effectively.
- Ability to work outdoors in various weather conditions.
- Physical capability to lift, push, and pull frequently, and remain on your feet for the entire shift.
- Valid TX driver's license with the ability to operate both manual and automatic transmission vehicles.
- Minimum age requirement of 21 years with a clean driving record (no more than 2 moving violations in the last two years) or at least 19 years of age with a valid license for a minimum of 1 year and no moving violations.
- Must possess alcohol training certification (TABC).
- Flexibility to work various shifts, including weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
