Hotel Guest Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at HRI Properties. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities- Arrive at scheduled start time, dressed in uniform and ready to work, to provide prompt and courteous service to guests.
- Seek opportunities to drive guest satisfaction and ensure the team is aware of any feedback or concerns.
- Manage and resolve guest issues efficiently, following up as needed to ensure satisfaction.
- Work with hotel facilities and services to identify opportunities for up-selling and promoting events.
- Advise the team of special events or VIP guests, ensuring a high level of product knowledge of the hotel and local area.
- Monitor safety hazards and report them to your supervisor or manager.
- Attend mandatory department and hotel meetings, complete required training, and adhere to fire, health, and safety regulations.
- Minimum 18 years of age and US work authorization.
- Minimum six months experience as a Guest Service Agent in a hotel or resort, or comparable customer-focused industry.
- Minimum six months cash handling experience required.
- Able to demonstrate high energy and a passion to serve, work with little or no supervision, and as part of a team.
- Possesses strong attention to detail and effective communication skills in English, both written and verbal.
- Able to stand on your feet for extended periods and work varied shifts, including weekends and holidays.
We offer a comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, disability insurance, employee discount, health insurance, life insurance, paid time off, tuition reimbursement, and vision insurance.
We follow all precautions as instructed by the CDC, the State of VA, Hilton, and HRI Properties. EOE/M/F/V/D.
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