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Richmond, Virginia, United States Texas Department of Aging & Disability Services Full time
Job Overview:

The Unit Operations Clerk functions under the direct oversight of the Unit Director. This role may require occasional flexible hours as necessary. The Unit Operations Clerk is tasked with fostering a collaborative environment with colleagues, unit personnel, and other facility staff consistently.

Key Responsibilities:

  • Organizing and maintaining client documentation in compliance with ICF/MR standards and regulations;
  • Calculating ICF/MR staffing ratios;
  • Keeping the unit's virtual client folders current;

Administrative Duties:

  • Providing backup support to the unit clerk in the sister unit.
Essential Functions:

Regular attendance is required in accordance with agency leave policies, along with performing additional duties as assigned.


  • Files reports in Virtual Client Folders to ensure accessibility of essential information for facility staff. (15%)
  • Files reports and forms in client records to guarantee the availability of crucial information for facility staff. (15%)
  • Updates client records according to the facility's retention schedule to maintain the integrity of the charts. (15%)
  • Calculates and monitors unit staffing ratios for administrative and external agency use as needed. (10%)
  • Notifies the supervisor regarding the receipt of monthly assessment data and filing information from designated unit and facility personnel. (10%)
  • Inputs monthly assessment data into facility databases to track compliance with relevant internal and external audits. (15%)
  • Performs additional tasks as assigned to uphold client records in accordance with ICF/MR standards and regulations. (20%)

Additional responsibilities may include actively participating in or supporting the agency's obligations for disaster response and/or recovery or Continuity of Operations Plan (COOP) activation. Such involvement may necessitate an alternate shift pattern assignment and/or location.

Required Knowledge, Skills, and Abilities:
The following knowledge, skills, and abilities are essential for effective performance in this role:

  • Experience in office or related clerical functions;
  • Ability to type thirty-five to forty words per minute;
  • Familiarity with standard office practices and procedures;
  • Proficient in business English, spelling, punctuation, and mathematics;
  • Competence in operating standard office equipment;
  • Capability to organize materials and activities;
  • Ability to interact with the public and co-workers in a courteous and effective manner;
  • Experience in utilizing computers;
  • Ability to comprehend and execute moderately complex oral and written instructions.