Membership Sales Representative
6 days ago
We are seeking a highly motivated and results-driven Membership Sales Representative to join our team at BJ's Wholesale Club. As a Membership Sales Representative, you will be responsible for promoting the BJ's value proposition and selling membership programs to potential new and existing members.
Key Responsibilities- Promote the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
- Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
- Sell BJ's membership products to potential new and existing members with high energy and determination.
- Drive toward goal achievement, defined by business-established benchmarks and results.
- Exhibit clear understanding of all BJ's Membership options, and Co-Brand credit card.
- Deliver superior customer service to Members by serving as a first-line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups.
- Follow tax-exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
- Resolve Member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary.
- Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
- Maintain all club policies and procedures.
- Perform other duties as assigned, including working in other departments as needed.
- Prior front-line/customer service or previous sales experience preferred.
- Results-driven with proven success in goal achievement.
- Basic math skills preferred.
- Computer proficiency preferred.
The Membership Sales Representative will work in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.
The physical demands of this role include frequent remaining in a stationary position on hard surfaces, occasional bending, handling, pulling, reaching, and/or stooping, and occasional lifting objects up to 30 pounds.
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