Senior Customer Service Representative

2 weeks ago


Jacksonville, Florida, United States Collabera Full time
Job Title: Senior Customer Service Specialist

We are seeking a highly skilled Senior Customer Service Specialist to join our team at Collabera. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and effective customer service via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain knowledge of our products and services to provide accurate information to customers
Requirements:
  • 3+ years of experience in a customer service role
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in MS Word, Outlook, and Excel
Preferred Qualifications:
  • Experience in a banking or financial industry
  • Knowledge of treasury operations and processes

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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