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Senior Customer Service Representative

2 months ago

Jacksonville, Florida, United States Cass Information Systems Full time
Job Summary

Cass Information Systems is seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and driving customer satisfaction.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues via phone, email, and other communication channels.
  • Work collaboratively with internal stakeholders to resolve complex customer issues and improve overall customer experience.
  • Develop and maintain in-depth knowledge of our products and services to effectively address customer needs and concerns.
  • Utilize strong problem-solving skills to resolve customer complaints and issues in a fair and timely manner.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance customer satisfaction and loyalty.
Requirements
  • 2+ years of experience in a customer-facing role, preferably in a call center environment.
  • Proven track record of providing exceptional customer service and resolving complex customer issues.
  • Strong communication and interpersonal skills, with the ability to effectively interact with customers, internal stakeholders, and external partners.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; bachelor's degree preferred.
About Cass Information Systems

Cass Information Systems is a leading provider of integrated information and payment management solutions. We enable enterprises to achieve visibility, control, and efficiency in their supply chains, communications networks, facilities, and other operations. With a commitment to excellence and customer satisfaction, we strive to be the trusted partner for our clients.