Systems Analyst for Business Solutions

2 weeks ago


Willowbrook Acres, Illinois, United States Accel Entertainment Gaming Full time
Job Overview

About Accel Entertainment
Accel Entertainment stands as the leading Gaming Terminal Operator nationwide, delivering a variety of gaming solutions including slot machines, redemption terminals, and amusement devices to various establishments such as bars, restaurants, and convenience stores. Our commitment lies in providing exceptional customer service, expert guidance, and compliance support to help our partners thrive and maximize their revenue potential.


Position Summary
The core responsibilities of this role encompass collaborating with business leaders, stakeholders, and the IT development team to pinpoint and assess discrepancies between business needs and IT system capabilities. This position involves engaging in solution design processes to foster best practices within Accel's IT framework, assisting in training sessions for business stakeholders and subject matter experts (SMEs), and supporting technology implementations through end-user assistance and guidance. Additional responsibilities include facilitating quality assurance testing, participating in change management initiatives, and providing support in various other areas as required.


Key Responsibilities

  • Analyze business requirements alongside design teams to identify technological solutions that address business challenges, enhance process efficiency, and improve financial outcomes.
  • Engage with end users, stakeholders, and leadership to gather, document, and analyze business requirements effectively.
  • Document business processes in detail through outlines, flowcharts, and process diagrams.
  • Identify and record customer process challenges, gaps, and opportunities for implementing best practices.
  • Assist users and stakeholders in identifying and reporting production system issues.
  • Collaborate with project sponsors throughout all project phases, including discovery, requirement refinement, solution design, testing, and deployment.
  • Work closely with the IT team to design and implement cohesive integrations across multiple applications and platforms.
  • Evaluate and document discrepancies between business requirements and application functionalities.
  • Serve as a subject matter expert in managing system and process modifications.
  • Conduct training sessions for selected stakeholders and SMEs to ensure successful technology solution deployment.
  • Collaborate with business and IT teams to create user experiences that fulfill the needs of both internal and external customers.
  • Produce simple wireframes and visuals to complement written requirements.
  • Translate technical jargon into clear, non-technical language for business stakeholders.
  • Perform configurations, create reports and dashboards, and manage other configurable items within Sales, Service, and Experience Clouds.
  • Develop software platform automations using out-of-the-box tools and other feature enablement methods.
  • Provide incident support for NetSuite, Salesforce, and Workday users as needed.
  • Coordinate with vendor support for incidents involving third-party applications.
  • Contribute to system design documentation.
  • Execute data hygiene and de-duplication tasks for Accel's business operations.
  • Analyze and fulfill mass data import requests.
  • Participate in refining requirements to ensure a high-quality product.
  • Assist in the release and deployment of features to production instances of NetSuite, Salesforce, and Workday.
  • Act as a consulting SME for fellow IT resources.
  • Adhere to Agile project management methodologies and engage in project refinement sessions, stand-ups, and retrospectives.
  • Develop a comprehensive understanding of Accel Entertainment's business processes and systems while enhancing knowledge of the platforms that support business operations.
  • Perform additional duties as assigned by the Technology and/or IT teams.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  • A minimum of two (2) years of experience in a Business Analyst or Business Systems Analyst role.
  • Extensive experience collaborating with end users and executive leadership to gather and analyze business needs.
  • Experience in business process support and/or end-user support.
  • Strong communication skills, capable of interacting with both IT peers and business stakeholders.
  • Excellent organizational, problem-solving, and analytical skills; able to manage multiple priorities and workflows.
  • Flexibility and willingness to adapt to changing priorities with enthusiasm.
  • Preferred: Experience with large-scale implementations and organizations (150+ users).
  • Preferred: Familiarity with Agile project delivery methods.
  • Preferred: Certification in at least one of the following major software platforms: NetSuite, Salesforce, or Workday.
  • Preferred: Experience translating business requirements into technology solutions using declarative methods.
  • Ability to sit for extended periods.
  • Proficiency in calculating figures and amounts.
  • Capability to analyze data for trends and errors, and transfer data between systems.
  • Frequent use of hand and finger dexterity is required.
  • Continuous communication abilities are necessary.
  • Specific vision requirements due to computer work.
  • Regular office attendance is required.
  • The work environment is typically moderate in noise level.

The above description outlines the general content and requirements for this position. It is not intended to be an exhaustive statement of duties, responsibilities, or physical requirements. Management retains the right to assign or reassign duties and responsibilities as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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