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Commercial HVAC Service Manager

2 months ago

Willowbrook, Illinois, United States Carrier Full time
About Carrier

Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. Our company has a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.

Job Summary

We are seeking an experienced HVAC Commercial Service Manager to lead our Chicago, IL - Willowbrook, IL location. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing the market share of the Carrier Commercial Service business.

Key Responsibilities
  • Forecast, monitor, and document financial performance against plan.
  • Coordinate, prioritize, and resolve issues encountered by a more experienced team.
  • Optimize the usage of manpower, standard time, equipment, and energy of more experienced team.
  • Escalate critical/complex issues that will impact the business.
  • Manage more experienced team according to established programs and objectives.
  • Quality Issue Management.
  • Contact customers, collect feedback, and establish and maintain good relationships with customers.
  • Respond to key customer complaints and carry out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Requirements
  • 4+ years of experience in the Commercial HVAC industry.
  • 4+ years of experience managing/leading a team of technicians.
  • 4+ years of experience working with large Commercial boilers and Chillers (100+ tons).
  • High School diploma or GED.
  • Must have a valid Driver's License.
Preferred Qualifications
  • 2+ years of service management experience in the Commercial HVAC industry.
  • Working knowledge and understanding of commercial HVAC systems.
  • Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions.
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate ServiceMax, ERP, and other business applications.