Customer Communications Representative

4 weeks ago


Fort Wayne, Indiana, United States Elevate Energy Team Full time
Job Overview

Elevate Energy Partner's success in the consulting industry has been recognized by our reputable clients. As a prominent business consulting and communications firm, we value innovative customer communications strategies and exceeding projected sales margins. Our mission is to assist clients in new customer acquisitions, expand market reach, and dominate the renewable energy industry. To achieve this vision, we seek ambitious, zealous, and pioneering individuals to join our team as Customer Communications Team Members.

Key Responsibilities
  • Deliver presentations to potential customers, educating them on client products, services, and promotions.
  • Enhance customer satisfaction and retention by providing exceptional customer service and a personalized purchasing experience.
  • Identify customer needs, troubleshoot issues, and customize purchases to meet their requirements.
  • Utilize product knowledge, competitive pricing, and market research to upsell products and drive sales revenue.
  • Ensure accurate recording of customer contact information, installation dates, and product packages.
  • Collaborate with fellow team members to develop effective communications strategies and increase customer engagement.
  • Maintain current knowledge on client products, services, promotions, sales targets, and campaign goals through virtual conference calls and on-site training.
  • Work with Sales Executives and senior-level Customer Service team members to establish and attain targets and goals.
Preferred Skills
  • Persuasive communication skills to effectively engage targeted audiences.
  • Entrepreneurial spirit and competitive drive to exceed client goals and expectations.
  • Team-spirited and adaptable to fast-paced environments.
  • Solution-oriented and proactive in finding answers to challenges.
  • Professional representation of clients and dedication to building long-lasting relationships with consumers.
Basic Qualifications
  • High School Diploma or equivalent qualifications required.
  • Bachelor's Degree in Business Administration, Management, Entrepreneurship, Communications, or related fields preferred.
  • 1-3 years of experience in Sales, Promotions, Customer Service, or related fields preferred.
  • Reliable transportation to on-site location.


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