Customer Service Representative
4 weeks ago
Job Summary:
Essex Furukawa Magnet Wire US is seeking a motivated and customer-focused Customer Service Representative to join our dynamic Sales Customer Service team. As a key member of our team, you will be responsible for receiving, processing, and expediting customer orders for OEM customers. You will also interface with warehouses, manufacturing plants, purchasing, credit, marketing, management, and logistics partners on a daily basis.
Key Responsibilities:
* Receive, process, and expedite customer orders for OEM customers utilizing phone, fax, order entry system, and mail.
* Interface with warehouses, manufacturing plants, purchasing, credit, marketing, management, and logistics partners on a daily basis.
* Develop and maintain positive customer relationships.
* Understand manufacturing and engineering requirements.
* Process returns and arrange freight pick up.
Requirements:
* High School diploma or equivalent (GED) required.
* Bachelor of Science or Arts preferred.
* Minimum of two (2) years of related customer service experience required.
* Minimum of two (2) years of industrial experience preferred.
Preferred Qualifications:
* Excellent customer service skills.
* Demonstrated organizational skills.
* Professional communication skills.
* Ability to service customer needs in a prompt and professional manner.
* High degree of accuracy.
* Dependability.
* Demonstrated ability to take an analytical approach to problem solving.
* High level of initiative.
* Strong ability to multi-task.
* Ability to work in a fast-paced, demanding environment.
* Technical skills a plus.
* Must have a desire to learn.
About Us:
Essex Furukawa Magnet Wire US is a leading manufacturer of magnet wire solutions. We strive to push the boundaries of what is possible by creating innovative solutions that enable our customers' innovations and exceed expectations. Our team provides products and services to some of the world's leading automotive, energy, and industrial manufacturers. With over a century of experience, we are leading the charge to power new technologies in electric vehicles, grid modernization, and sustainability.
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