Housing Case Manager

1 day ago

Saint Paul, Minnesota, United States FACE TO FACE HEALTH & COUNSELING SERVICES, INC Full time
Job Summary

This role is responsible for establishing trusting relationships with youth while providing supportive services at SafeZone, a Drop-In Center for youth experiencing homelessness. Case Managers work with youth to achieve their goals around housing, education, employment, financial stability, building support networks, and more.

Responsibilities
  • Provide Case Management supportive services to youth
  • Establish healthy and appropriate physical and emotional boundaries with youth
  • Support healthy adolescent development of youth
  • Conduct individual assessments to determine needs and goals
  • Assist clients with reaching their education, employment, and housing goals
  • Process rental assistance applications for youth
  • Complete SafeZone intake and appropriate assessments
  • Assist clients in meeting benchmarks in their goals
  • Document youth outcomes in all appropriate databases
  • Complete appropriate paperwork in a timely manner
  • Transport clients as needed to accomplish their goals
  • Conduct home visits with clients
  • Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
  • Maintain a caseload consisting of drop-in space clients and referrals for scattered housing programs
  • Collaborate with internal programming staff and contribute to group activities and youth leadership opportunities
  • Engage in training and development to maintain a holistic understanding of case management
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts
Drop-In Services
  • Conduct intakes and CEYS assessments for youth coming into the drop-in space
  • Provide excellent customer service while greeting and checking youth in the center
  • Engage with youth at the center in a meaningful and respectful manner assisting them with various resources offered at the center or in the community
  • Respond to crisis situations in the space and de-escalate in a calm and professional manner
  • Assist youth in accessing emergency housing
  • Maintain the daily flow of the drop-in center by helping at the front desk, in the clothing closet, computer lab, kitchen, or other areas as needed
Qualifications
  • Minimum of B.A. degree in social services, extensive experience in lieu of degree
  • Minimum of 2 years' experience working with youth experiencing homelessness or facing other barriers
  • Experience with a positive youth development and harm reduction approach
  • Excellent interpersonal and communication skills
  • High reliability and integrity
  • High degree of problem-solving skill
  • Positive attitude and willingness to do what it takes to meet youth needs
  • Ability to work independently, exercising good judgment and involving others when necessary
  • Good crisis management skills and the ability to navigate stressful situations well
  • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds

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