Housing Case Manager
1 day ago
This role is responsible for establishing trusting relationships with youth while providing supportive services at SafeZone, a Drop-In Center for youth experiencing homelessness. Case Managers work with youth to achieve their goals around housing, education, employment, financial stability, building support networks, and more.
Responsibilities- Provide Case Management supportive services to youth
- Establish healthy and appropriate physical and emotional boundaries with youth
- Support healthy adolescent development of youth
- Conduct individual assessments to determine needs and goals
- Assist clients with reaching their education, employment, and housing goals
- Process rental assistance applications for youth
- Complete SafeZone intake and appropriate assessments
- Assist clients in meeting benchmarks in their goals
- Document youth outcomes in all appropriate databases
- Complete appropriate paperwork in a timely manner
- Transport clients as needed to accomplish their goals
- Conduct home visits with clients
- Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
- Maintain a caseload consisting of drop-in space clients and referrals for scattered housing programs
- Collaborate with internal programming staff and contribute to group activities and youth leadership opportunities
- Engage in training and development to maintain a holistic understanding of case management
- Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts
- Conduct intakes and CEYS assessments for youth coming into the drop-in space
- Provide excellent customer service while greeting and checking youth in the center
- Engage with youth at the center in a meaningful and respectful manner assisting them with various resources offered at the center or in the community
- Respond to crisis situations in the space and de-escalate in a calm and professional manner
- Assist youth in accessing emergency housing
- Maintain the daily flow of the drop-in center by helping at the front desk, in the clothing closet, computer lab, kitchen, or other areas as needed
- Minimum of B.A. degree in social services, extensive experience in lieu of degree
- Minimum of 2 years' experience working with youth experiencing homelessness or facing other barriers
- Experience with a positive youth development and harm reduction approach
- Excellent interpersonal and communication skills
- High reliability and integrity
- High degree of problem-solving skill
- Positive attitude and willingness to do what it takes to meet youth needs
- Ability to work independently, exercising good judgment and involving others when necessary
- Good crisis management skills and the ability to navigate stressful situations well
- Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds
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