National Accounts Customer Service Representative

3 weeks ago


Nashville, Tennessee, United States Famous Supply Full time

About Us

Famous Supply is a leading wholesale distributor serving contractors, builders, and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Our Culture

We are a family-owned business that treats our associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for coordinating delivery of materials to our customers, processing and scheduling customer orders, and managing relationships with contractors, builders, and Famous associates.

Key Responsibilities

  • Process, schedule, manage, and release customer orders for delivery
  • Review customer requests for warranty material and facilitate resolution
  • Manage relationships with contractors, builders, and Famous associates
  • Manage customer requests and issues in a timely and professional manner

Requirements

  • Customer service mindset
  • Ability to use computer
  • Ability to work in a fast-paced environment
  • Attention to Detail
  • Thoroughness
  • Organization

What We Offer

  • Family Atmosphere
  • Strong Culture through our 40 Fundamentals
  • Bonus Opportunity
  • Health and Wellness Coaching
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities
  • Health, Vision, and Dental Insurance
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Paid Time Off (Vacation and Holidays)


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